First of all the waitress was great! I ordered chicken marsala. When it arrived at the table I tasted it it was so salty and it didn't taste at all like marsala. It looked like marsala but whatever they added to it whether it was some type of beef gravy or stock or something whatever they put in there is all it tasted like I did not taste Marsala wine at all and that's supposed to be the main flavor that you taste. Chicken marsala is all about the Marsala wine reduction also the chicken was way overdone it was kind of stringy and dry. The waitress suggested me order something else so I just ordered a salad at $9 on the menu it says iceberg lettuce tomato and cucumber with Green Goddess dressing. It came out with chicken on it. I didn't order it with chicken so I just took it off and left it on the side. I also ordered creme brulee. It was decent but it was too warm. Creme brulee should be chilled with granular sugar on top add toasted the sugar with a torch until it becomes a caramelized sugar coating. On top of that they put powdered sugar. It didn't ruin it. But every time I want to take a bite I inhaled powdered sugar. It already has sugar on top. It doesn't need powdered sugar on top of regular sugar! I'd likely will not go back again because the food was disappointing if you're going to make chicken marsala learn how to make it properly. And make it taste like marsala. And if you do creme brulee don't put powdered sugar on it. And one more thing, don't add chicken to something if it doesn't come on it and if it comes on it have it say on the menu. What if I was a vegetarian? Now here's the thing I'm most disappointed in. I did not eat the chicken marsala and send it back because it doesn't taste like marsala. Instead I ordered a $9 salad and creme brulee with $7. That's $16 total. The waitress said the creme brulee is on the house. But my check was $22? How is that even possible. How is nine dollars come out to $22? Well let me explain my receipt still says it had chicken marsala which is 19.99. So basically they charged me for the Masala and didn't charge me for anything else. I don't like that that they do...
Read moreWhat a disappointment. First, they didn’t have burgers available that day. How is that possible? Go to jewel and buy what you need to get through the day. One of the highlights of a place like that, and usually one of the only redeeming qualities, are the hamburgers! The calamari… wow… $17 for 14 small, chewy calamari rings! Thats about $1.22 per piece of calamari! Shameful. Popcorn shrimp… about 15 50 count shrimp with the breading glooping off them from the sauce… on a bed of soggy fries… that was $13. The Mahi, which is actually called Mahi-Mahi I believe shouldn’t be cooked well done, and I immediately sent it back. To get something quick so I could actually eat with my family, I settled on the ravioli with marinara and it was nothing special. Obviously from frozen products and nothing made in house; which is fine if reasonably priced. And no cheese, no bread, no salad… seriously, to get your money’s worth for a decent meal of pasta and more, go to the Olive Garden. Also ordered was the cod, again, small and over priced. I mean seriously, the scant vegetables served with it are a joke, why are they trying to save on the yellow squash!? Two paper thin slices of squash and 4 thin and over cooked pieces of asparagus? The 14oz steak was ordered too… thin and $37!!! This on 8 stalks of thin, over cooked asparagus. Other things of note… waited 20 minutes for my beer and had to ask twice. Still, service was satisfactory but we were the servers only table. Oh, and it’s 20% gratuity on groups of 4 or more! It’s in tiny red letters on the menu if you’re looking for it. If I was the host of this meal, I would have walked out and not paid a dime for any of this slop. A weak, weak showing from a restaurant that was, over 20 years ago, a place for great bar food. Now, I don’t know what the heck it is, but it does look like a lumberjack threw-up in there, so there’s that. The space is big, clean, and bright; but there were only about 10 people in there when we were there. So, Vazquez brothers, if you’re reading this, I’m amazed you’re still open at all and my experience was poor, to say the...
Read moreI selected this place for my wedding venue because of the food. Glad to say that was on point. Sadly, the decorations were wrong and the Dj decided to play karaoke at our wedding. He was given a playlist that was meticulously arranged. Had to remind him to stay on track at least 4 times. Afterwards we spoke to Patty….the worse people’s skills to address a concern. She is very unprofessional and combative. I asked to speak to the supervisor and responded with “I know they will do nothing about this, they are busy.” It’s disheartening to be treated with such dismissive attitude. Didn’t let us talk, abruptly interrupted our thoughts with past experiences.
On the other hand, Citlali, an owner, called me back, apologized, and asked for another opportunity.
As a response to your response. I appreciate your time. As for the decorations, Patty (the person in charge of finalizing our event's details) was frequently not available: this includes payment. My husband and I had to call several times to make an appointment with her. The linenens were used from the previous event, not the colors we selected.
As for the DJ, Cesar was highly recommended. I'm not sure if the recordings are considered invasion of privacy, given that you could hear our interaction. This being the case, I'd like to meet with you directly. Either way, he was given the music with ample time to download for our event. I keep thinking of how special our music is to us and have that taken. This can not be recovered, even if we made the event again....he had ONE JOB!!!!
You forgot to mention the hostes, Patty. The way she has treated customers is not good promotion for your family business. You should invest in Customer Relations trainings, if she continues to be a representative...
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