The Submarine Pier — Restaurant in Lake Township

I've been a loyal customer at Submarine Port for over five years, usually ordering the same sandwich—and yes, I always ask for ranch on it. Even for large family orders, this request has never been an issue. Today, after a long day at work, I placed my usual order at 6:25 PM through the drive-thru. The woman taking orders responded sharply: "You want what on your sandwich?" I repeated myself, and she replied—again with attitude—"We won’t put ranch on the sandwich, only on the side."

I was stunned. It may not sound appetizing to everyone, but I’m the one paying for it, and never before had anyone refused. It felt unnecessarily rude, especially over something so minor.

It’s not about the ranch—it’s about how a simple request was handled. One negative experience shouldn’t outweigh years of good service, but unfortunately, today it did.

Kudos to the gentleman at the window for his kindness and thoughtful apology—thanks to him, I’ll give this location another chance. That said, if I encounter the same issue again, I won’t...

I was craving a sub, so I came to this place. I read the reviews ahead of time to see what I could be in for. For a submarine place they do have an expansive menu. But I came for the sub, I ordered the regular Turkey combo meal which comes with the sub, chips or soup and a can of pop. I paid a little under $10. The sub could use a little more meat and more seasoning and dressing. I’ll prob go back and order it with extra meat and dressing, I’m certain it’ll be over $10 though. Nevertheless it’s a good sandwich, bread and ingredients tasted fresh. I’ll also add that the parking lot and the inside shop is very clean and tidy. I dig that, it tells me they care for their appearance. And a clean place also tells me they care about the...

Been going there for about 2 years and never had a problem with them. Today I went and ordered two subs and a tuna sub. They give me the wrong order.So I call and they tell me to come back and they will fix it. So I drive 20 min. To get it and when I ask the older lady if I can get something for the inconvenience, she tells me have a nice day. Talk about costumer service. Its ok,, I know that I won't be going back to that place ever again. They lost a loyal customer....