Thai Pastry Restaurant — Restaurant in Lake View Township

I recently visited this restaurant after attending the Argyle Night Market, and unfortunately, my experience left me very disappointed. While the food itself was ok, the issue arose when it came time to pay the bill. To my surprise, the check included an automatic 18% gratuity charge. At first, I assumed I had overlooked a notice, but after checking the menu, the door signage, and even the restaurant’s online listings, there was no mention of such a policy. When I asked the server, I was told this charge is added “on busy days.” This explanation did not make sense, as nothing about this policy was communicated to customers beforehand.

When I raised my concern with the manager, his response was dismissive and unprofessional. Rather than addressing the lack of transparency, he repeatedly said things like, “Then don’t pay us” and implied that refusing to pay the charge meant I didn’t want to “help” the staff. He said “okay if you don’t want to help us” This type of passive-aggressive guilt-tripping is unacceptable to me. On top of that, the receipt still included a blank tip line, which could easily mislead diners into double-tipping without realizing an automatic gratuity had already been added.

After further discussion, I was eventually given a cash refund for the added gratuity, but the interaction with both the manager and the front desk staff felt unnecessarily curt and unkind.

I understand that restaurants sometimes add service charges, but these must be clearly disclosed in advance on the menu, at the entrance, or verbally before ordering. Adding hidden charges and then making the guest feel guilty for questioning them is not good practice.

In my view, this was not about supporting staff but rather about poor communication and a lack of respect for the customer. I hope the restaurant takes this feedback seriously and reconsiders how it handles gratuity charges...

DO NOT GO TO THIS STORE!!! If I was able to give no star I would, this store have bad customer service, no patience, racist against their own race, I bought a lot of their desserts and the server/cashier got no patience and was giving me attitude. Also ordered food to eat and sat down at the table, but they packed it. I went and told her that we didn’t order to go and she said we said “to go” but I said no we didn’t, and she give me attitude and a big “ughh” sigh, said a word in her language while turning and walking away. Afterward, they came back with our food, but didn’t even bother to come and ask if we need anything else while we were there or give us any water. Usually every restaurant give water to their customers but they didn’t give us any. As a matter of facts, there were another group of people sitting right next to us, Americans, they came after us, they were served nicely, given water and were asked throughout their time there if they needed anything and was constantly served water. This restaurant need to educated/train their staffs better. I REPEAT, DO NOT GO TO THIS RESTAURANT!!! SAVE YOUR MONEY AND GO TO A DIFFERENT RESTAURANT, YOU’LL GET BETTER FOOD, BETTER SERVICE, AND WON’T EXPERIENCE ANY DISCRIMINATION!!! FIRST AND LAST TIME IN THIS RESTAURANT, WOULDN’T GO THERE IN...

First of all, I am from Thailand. I am seeking for only the authentic Thai food in USA. I have been trying many Thai restaurants in Chicago and most of them can cook the simple Thai dishes and it tastes pretty good but to make a complicated dishes such as the southern Thai food is rarely to find one on the menu of the Thai restaurant. Today I had ordered “The Boat noodle soup “aka- Thai Pho” it was Wow!! moreover than that there was a Dry Chili powder (looks alike a cayenne peppers) as an option on the side for who loves real Thai spicy. This chili has made in house by owner. Lastly, I have to thanks for the humbleness of the thai owner who came checking the foods and services and brought us a Mango with the sweet sticky rice which his chef made on the house. I was really surprised with all these outcomes and great experiences. I walked passing by this place a million times and never cared to check it out because of I judged the book by the cover😕 I didn’t wait to order some more back home for my husband to try them including the dessert that I just tried. Recommend to try this real Thai...