Beef 'O' Brady's — Restaurant in Lakeland

We will never return to this franchise! This was a horrible experience. My husband and I were so excited to go out and spend an evening at this location, as Beef O Brady's was where we had our very first date 12 years ago, only to be so very disappointed. The ice in the Coke was probably the best thing about this location.

We went in and ordered two appetizers, cheese sticks and buffalo chicken dip with tortilla chips. The cheese sticks came out hot and they were good. Five minutes later the chicken dip came out and oh how I wish I would have taken a picture like I thought about it. This chicken "dip" looked as bad as it tasted. The chips were stale and of poor flavor. Even with a full basket of chips and all but two scoops of the "dip" in the cup, we did not complain.

Our orders get taken and my husband's plate came out with onions all over it, even though it was voiced to the staff that he did not want them on his plate, at all, or cooked with his food. This was voiced more than once. I order this prime rib garlic melt. I took two bites of it and realized there is absolutely NO flavor whatsoever. There is no garlic. There is nothing. It is bland. I taste the au jus sauce thinking maybe that was where the flavor was but seriously, there is more flavor in hospital food that is served to diabetic and cardiac patients than any of this food. I tell my husband and against my insisting not to say anything, he in turn he calls the manager over.

The manager offers to make another sandwich. I stated that it was fine. I'd rather not, in an attempt to be polite as opposed to saying that "this is the worst experience we have ever had at any Beef O Brady's in Polk or Hillsborough County, Florida". He is insistent that "it will only take three minutes" to make this sandwich. I eventually agree and tell him that it will need to be to go as my husband and I were both aggravated at this point.

The food arrives on the table. I politely ask for the bill and a to go container when I notice that the meat was still pink (I am a very "well done" type person and any sign of pink is disturbing). It was never asked how I wanted the meat cooked because prime rib was usually done all the way through at every other place I've ever been to. The onion that is on this sandwich is raw, as if it was just picked up out of salad. The food looked sad with the cheese not even being melted on this "pressed garlic bread".

We get the bill and I wish I would have looked at it before paying it. We were charged $63.45. ($72.35 with a tip) We paid for every item without a single apology from ANY of the staff about any of the issues. We don't get any adjustment for the $7.99 chicken "dip" that had two chips and two small scoops missing from it; my husband's plate of onions that are smothering his $15.69 three stale tortillas and 8 small toddler size pieces of steak that were supposed to be Steak Fajitas; or my $13.49 Prime Rib Garlic Melt that was thrown away as we were leaving.

We will not be returning to this location. An evening that was meant to sit and enjoy ourselves and the company of each other turned into a night that included a $73 bill from one place only to turn around and spend even more money at McDonald's across the street on the way home to actually eat something.

Both my husband and I highly recommend staying away from this location at all costs. I have since forwarded a complaint to their Corporate office to see this situation handled swiftly and...

I recently celebrated my 21st birthday at a local restaurant, and I had the pleasure of being served by an exceptional waitress named Jayden C. From the moment she greeted our table, it was evident that Jayden was not just an ordinary server; she went above and beyond to ensure our dining experience was unforgettable.

First and foremost, Jayden's jovial and exuberant personality created an atmosphere filled with laughter and merriment. Her infectious smile and genuine enthusiasm made us feel instantly welcome and set the tone for an evening of celebration. Jayden's cheerful demeanor radiated throughout the restaurant, spreading joy to all the guests.

In addition to her delightful personality, Jayden demonstrated impeccable professionalism and attentiveness. Despite the restaurant being busy, she managed to be readily available whenever we needed assistance. Her quick response time and efficiency ensured that our glasses were never empty and our needs were promptly addressed. Jayden effortlessly balanced her workload while still making us feel like her top priority, which is a testament to her exceptional multitasking skills.

Jayden's extensive knowledge of the menu and her insightful recommendations were also noteworthy. She guided us through the diverse array of options, providing detailed descriptions and personal favorites. Her suggestions were spot-on, and she truly had a knack for understanding our preferences. Her expertise elevated our dining experience, and we were grateful for her guidance in selecting the perfect dishes.

Furthermore, Jayden's attention to detail was commendable. As it was my 21st birthday, she made sure to add a special touch to the evening. From arranging a beautifully decorated table to surprising me with a personalized dessert, she went above and beyond to make the occasion memorable. Jayden's thoughtful gesture demonstrated her commitment to creating unforgettable experiences for her guests.

Lastly, I must applaud Jayden for her exceptional communication skills. She effortlessly connected with our group, engaging in friendly conversations and ensuring that everyone felt included. Her warm and genuine interactions added a personal touch to the service, making us feel like valued guests rather than just customers.

In conclusion, Jayden C. exceeded all expectations as a waitress on my 21st birthday. Her cheerful disposition, professionalism, knowledge, attention to detail, and exceptional communication skills combined to create an extraordinary dining experience. I wholeheartedly recommend Jayden to anyone seeking exceptional service. She truly made my birthday celebration an unforgettable event, and I am immensely grateful for her outstanding...

Went to Beef's South Lakeland today with Matt and Sebastian. My first time ever going to Beef's!

Wish I could say that anything, even the food, was as great as my burger looked.

Every section but one dinning room was closed off or "reserved", and that one open dinning room had half the tables un-bussed for about the first 45 minutes of our 2 hour meal... despite having no less than three waitresses and a bartender walking around. When the tables did finally get cleaned, it was by another waitress from one of the closed dinning rooms.

It took fifteen minutes after we sat ourselves to be greeted by our waitress, who never gave her name, and then brought the wrong drinks. It took more than an hour for an order of wings, my burger and fries, and my son's COLD Mac n cheese to come out. There were three tables eating when we got there, and two tables came in and ordered after we did. Both of them were served their entrees before our appetizer came out.

The burger ("Five cheese burger") looks awesome, right? It was completely unseasoned. Not lightly seasoned. Not poorly seasoned. Unseasoned. No salt or pepper, despite the menu specifically stating all their burgers are seasoned with both. Just flavorless beef, which was substantially over cooked. I got two hockey pucks covered in cheese. Looked great, tasted terrible. I only ate one half. And the fries were cool to the touch, to boot.

I don't think I'll ever go to another Beef's, and if I do it certainly won't be the South...