Chick-fil-A — Restaurant in Lakeland

This is the worst McDonald-ist Chick Fil A ever! Every single time I try to give this location a chance to redeem themselves, they end up proving why I hate going to this location. The service is extremely slow, I’ve been stuck in drive thru for breakfast for 23 mins, you’d think my order was correct given the wait but nope, made it to drop my kids off before work and the order was incorrect. They don’t listen or pay attention. Incorrect orders seem to be their expertise, or overcooked orders because we’ve had our fair share of those too! I went last week for breakfast and they gave me an open spoon….. with the wrapper separate in the bag. Also this week for dinner they got my order wrong after I made a list of the 3 meals and sauces because I wanted to be sure they got it correct, even asked the employee to repeat the order back to prevent another disappointment but nope, got home still wrong. I tried calling and talking to management but they literally were just like “uhhh we can give you a mac and cheese next time you come” and completely ignored everything else. My family and I have started going to the Wolfchase location more, even though it’s an extra 7 mins drive, unfortunately we are stuck with the Lakeland location until Wolfchase reopens from remodeling. I would not recommend this location, but if you must definitely help them do their jobs by double checking your food, consider...

Winner, winner chicken dinner of WORST Chick Fil A we've ever been to across many different states & have given them 4 different chances to "get better".

New location with a VERY different order set-up. Only has two registers, everything is behind a wall, you can't see anything going on & both times it's been a struggle to get a mobile order after it shows it's ready. The people at the register are busy with in line customers & you can't get the attention of anyone behind the wall to say you're standing there waiting on your mobile order. A screen shows you that your order is in process or ready & you're just standing there waiting as it says it's ready.

We travel all over, many different states, always stopping at Chick Fil A. This specific owner John Francisco, is the FIRST to not give free refills of lemonade when dining in.

I hope this won't be the "new" set-up for future Chick-fil-A locations.

Recommend traveling a little further away for better service. We won't be back to...

I ordered 2 kids meal with an extra ice cream. I then waited 30 mins they didn’t even give me my drink at all so that I’ll have something to sip on while waiting for my food like the other ones does.After waiting for 30mins with a dry mouth I had finally received my order. Like always it’s something wrong with they food.before leaving the ice cream cones where in a somewhat”good” condition when I got to my truck the ice cream cones where melted and SLOPPY. Best believed I left my other food in my truck came back with the ice cream cones the young lady said she’ll remake them. WHY DID IT TAKE 10 MINUTES TO REMAKE ICE CREAM CONES JUST FOR THEM TO BE SLOPPY ALL OVER AGAIN. Now im over it cause I refuse to go back in I left unsatisfied and disappointed with a STALE ICE CREAM CONE THAT WAS SOGGY AT...