Update: Since this horrible business seems to think it's OK to ignore people and not do the right thing. I finally had my credit card company fix this. This is ridiculous. DO NOT GO HERE unless you like being scammed and overcharged. Will NEVER go to a Jack N the Box again after this horrible experience.

Update: Hey Jack I ALREADY filled out your complaint form you listed below BEFORE I even wrote this review because I like to give companies a chance before I waste MORE of my time writing something like this. I asked to be EMAILED. The email I was responded back to continues to get a failure to deliver response from Google. So I am sure the email address is full of.complaints or no one deletes mail there. I'd appreciate if someone can just EMAIL me and resolve this. I have the receipt and everything on that should be more than enough to issue the refund so I can finally stop wasting my time on something your employee did and shouldn't have. Will never go back with how tedious a process this has been. :/ NEVER in my life have I dealt with such a difficult to contact company!

I dont normally write bad reviews. But others need to be warned of the shady practices of this horrible company. Worst location ever like others have experienced. Was overcharged in the drive thru (price was different than what was on the screen, I've ordered this exact thing before, so I know what it should have been). The guy ended up charging me for a SHAKE with boba when I had ordered an ICED coffee with boba. It's like a $3 difference. I was overcharged by almost 28%. I didn't notice this until I got home & took the receipt out of the bag. I filled out the form to complain and went to X to complain to get my money back that they overcharged me! Usually, companies reply back FAST & can actually help you & they want to fix the problem. But Jack in the Box? What a joke. They must be in on it & are encouraging employees to overcharge people because I was COMPLETELY IGNORED & GHOSTED. Yet I saw Jack replying to others and helping them to get their issues solved. Jack never even acknowledged my issue or apologized at all for this unacceptable and unprofessional (and illegal) behavior of overcharging customers! Someone contacted me yesterday from the form I filled out (when this happened on 7/9..... I was at a work meeting & could not talk on the phone, so I emailed them back with these photos. What I was charged and a photo of my actual meal showing the iced coffee! Not a freaking shake! Ghosted again. I also want a paper trail, & I've heard how horrible the service is on the phone anyway. I want it all in writing. At this point, for the extreme waste of my time, I want a complete refund because the behavior from this company has been beyond atrocious. It's disgusting. Will NEVER go here again & anyone thinking of going here, I recommend you not. RUN. GO ANYWHERE ELSE.