Papa Johns Pizza — Restaurant in Lakewood

This was by far the worst fast food experience I have had in my entire life. The manager on duty at the Lakewood office, Shauntel, Was very rude to me and actually hung up on me while I was still talking.

I ordered my pizza at 7:26 PM via the call center. I informed the call center that they could look me up at my previous phone number. I gave the call center my new contact information. The call center was able to look at my information that contain my old phone number and my current email address along with my old address. I discuss with the call center my new address. I was told that my pizza will arrive within 45 to 50 minutes. Normally when I place a Papa John’s order I get a confirmation email sent to me. This time I did not. I ordered over $30 worth of things to feed my family.

At 8:48 PM I called a local Lakewood Papa John’s and inquired where my delivery was. I was put on hold for about two minutes. The gentleman who answered the phone stated “my manager told me to tell you that the driver didn’t have the gate code and they tried to call me but the number was disconnected.”. I explain to the gentleman that I live in a parking lot with many entrances and exits there is no gate code. When you GPS my address on Siri or Google it literally shows a shopping lot. I also explained that I shared with the call center my new information. I explained to the gentleman that I also didn’t get my confirmation email and wasn’t sure that the order was even place to begin with. The gentleman asked if I wanted to speak with the manager because he only knows what she told him to say.

I waited an additional four minutes for the manager to pick up the phone. Shauntel reported to me that the driver did not have a gate code and my phone number was disconnected. I asked her what gate code she was referring to because I lived in an open parking lot and my apartment is literally right there. SHe rudely interrupted me and began to yell with the tone that her driver used his GPS and it showed that I had a gate code. I asked her if she was going to let me finish speaking or continue to interrupt me. I explain to her that I expect the same courtesy in return that I gave to her by allowing her to finish, while I silently listened. I explain to her that when you Google my address in any system it still shows the parking lot as it is a very popular area. I also explain to her the information that I gave to the call center that did not result in an email being sent to me to even confirm my order. Shauntel response was “ Okay have a great night!” And hung up the phone.

I called back to get her name as I wanted to speak to someone about the way that I was just treated after I have waited over 1.5 hours for food, got no email to confirm my order, and was giving no resolution to my dilemma, and in fact was was disrespected. The lack of customer service from her was deplorable. The Young man who answered the phone told me to hold on while he got her name spelling and put the phone down. I then heard the manager yelling profanity in the background. Then she told him not to give her name. The staff came back and reported that he wasn’t allowed to give her last name. I told him that I heard every rude thing that she said about me when he put me on hold. I told him that he had been nothing but helpful from beginning to end and I appreciated his kindness. I informed him that I would be making a report about the incident as no customer should ever be treated that way by someone who calls herself a manager. Not only was she disrespectful to me but she subjected her staff to Disgrace in her...

If I could give them a lower rating, I would. They were my go-to for pizza delivery until tonight. In the past, delivery was always quick, within their estimated times, with decently made and fresh, hot pizza. As always, I ordered, then set delivery tracking. Tracking said the order was "on its way" ten minutes before the delivery time, I live five minutes away. Twenty minutes later, I get a call from an out of area number with the young man saying "the store is out of Pepsi, do you want a different flavor?". He seemed confused when I said "no thank you, just remove it from the order". He also seemed confused when I asked why it was late, saying he just got the order. Which confused me until I received the text from Door Dash a minute later. At this point, my order is thirty minutes late. I called the store to ask what was going on, when they switched to Door Dash, and why their website didn't say that. The girl was very rude about the lateness of my order. She said "he just showed up with my order on his phone so they gave it to him". WHAT? I asked for the manager, who was no less rude. I cancelled my order and asked for a refund. When I asked her what she would like me to tell the delivery person if they ever arrived, she said "tell the driver he can keep it, it's a free pizza now". She never offered to do anything to make it right.

FYI- this location now "partners" with Door Dash, even though you order directly from Papa John's. PJ's charges $4.99+tax delivery fee, which the driver sees none of, even if it goes to Door Dash. Personally, I refuse to use food delivery services outside of an establishment's own. These people are not required to have Health Department Food Handler's Permits, their vehicle interiors are often filthy with no protective food carrier, and an hour for a delivery from an establishment 5-10 minutes away is ridiculous for the price.

Papa John's lost my...

My pregnant wife ordered online it said it was ready at 6:12pm we got there around 6:20pm went to the drive thru and told the employee my wife’s name which is Kayla. He repeated the name “caleb got it” and ran off to check before I could correct him when he came back realizing there was no order for a Caleb I corrected him on the name he repeated it to me “Kaylin” I said no her name is Kayla Carter. He goes to check and says there is no order for a Kaitlyn party… I was thoroughly confused as how he was constantly getting the name wrong. Since that took about 10 minutes and there was people behind me in the drive thru he asked me to pull around and get in the back of the line so I did but when I got back to the window immediately asks me to just go park and come inside so I did that as well I went inside and there was about 12 other people already waiting. Went to the counter and asked for my order this lady went to go check and never came back eventually after waiting till 6:40pm when we finally got our pizza that was ROOM TEMPERATURE this was unbelievably annoying and...