Subway — Restaurant in Lakewood

I watched as a nonverbal patron was treated disrespectfully, bordering on discrimination by the employee. The interaction started when the patron gestured that he needed a pen to write his order. The male employee at the counter commented that he was not a scribe and if he "wanted to engage" with the patron. While preparing the order, the employee made a show of his frustration by throwing the ingredients on the sandwiches. His sloppiness caused the paper under the sandwich to get wet and rip. He nearly dropped the sandwich. The employee managed to catch the sandwich between his body and the counter. I expected that he might remake the sandwich as it looked like it might have come into contact with his clothes. During this time, I also watched as the employee wiped his gloves on his shirt and pants while handling food. However, he did not remake the sandwich or change his gloves. The customer either did not notice or did not care, so I left the situation alone.

When I ordered my food, the employee made comments to indicate he was inconvienced by the number of items (3 footlongs and a protein bowl) and my request to cut slices of ham into smaller pieces so they would be easier to eat as part of a protein bowl. When the employee moved to put the meat into the oven, he dropped the pan on the floor. He then picked up the ingredients with his gloved hand and threw them away. He started to reach in to the food bins on the counter, but I stopped him and told him to change his gloves since he had touched the floor with the others. He became even more agitated and yanked on another pair. This caused the thin plastic to tear, rendering the gloves useless. When I saw that his bare hand was still exposed, I requested that he replace that glove. The repeated unsanitary actions, his treatment of the previous customer, along with his body language, loud sigh and a comment insinuating that I was being difficult were more than enough to cause me to stop my order and go elsewhere

During the entire situation, at least three other people entered the restaurant, saw what was happening and left...

Do not shop at this subway. The girl who looks like she’s on something will threaten to call the cops on you for trying to get a refund. Even if you’re not being erratic or angry. I had placed an order over a week ago and when I went the store was closed but I was still charged. I’ve been back and talked to a guy named AP and told me he was a manager but couldn’t give me a refund since they had revoked that privilege. He took my name number and the date/money of the order. A week goes by still no call. I kept trying to go after work but the store was always closed early. Today I went and it was open I wish I would’ve gotten her name but she told me the last time this happened she had to call the cops and she would do so again if needed. I wasn’t rude but clearly frustrated since this has been an ongoing issue. The number on the door is disconnected and the google number is wrong so calling has not been an option. I’ve reached out to subway corporate no response there. She took my info as well and I hope the manager calls cause if not I will be back. It’s not the $30 that’s the issue it’s the principal and the way they’ve handled business is atrocious. Next step...

Made an order through door dash and in the order had asked for double meat and lots more veggies than we received. We got only ham and lettuce with mustard. This was the 3rd or 4th time they have not included our requested ingredients and forgotten things. Unsure what the issue is (not paying attention or just too busy and need more help). So we got a redelivery and then another door dasher was told that our order was picked up and he called me and I told him we had some things wrong and missing. He then had me talk to the employee at Subway and she just argued with me, but said she'd be willing to give us our extra meat THIS time (we paid extra for it!!!) and basically said we didn't ask for the extra meat. So she DID apologize for missing our cookies but was totally rude and had an argumentative tone with me and the door dasher (shout out to Stephen for being amazing at his job of door dasher!!!). She was not even listening to me. I had to repeat myself 3 times. I will not give my money or time to this Subway ever again. I will go to the one on Jewell and Wads. I hear they are great there. I suggest you do yourself a favor and go...