Wendy's — Restaurant in Lakewood

Used to be my favorite. Frosty was soupy, Freestyle machines both were mostly empty of desirable zero sugar drinks. The beverage station was a disaster, no spoons, mostly empty of cup lids. I went to the counter to attempt to get a drink. The original cashier helped me out and was very nice. The shift changed just as I went for a refill. One kid behind the counter paces back and forth 6 -7 times between the drive thru window and counter and refuses to acknowledge me. I even attempt to ask for his help, and am ignored. 2 minutes pass and he walked over to the PoS and clocks out for his break and takes a tray of food to a table. 2 feet away, and zero acknowledgment. Finally the newly placed cashier comes over and realizes I’m standing there with a cup. I ask her for any version of Minute Maid zero sugar. She says I think I can do that but doesn’t take the cup and we wait about another minute before she realizes that maybe she should fill the drink cup. She comes back with a cup filled with some drink I put the lid on and head to my vehicle. Took a sip of the drink and it wasn’t what I asked for. Come to find out after going back inside it was vita water. Asked her to replace it with minute made zero sugar. Any flavor. She said “ you said zero sugar”. Yes. I did. Minute Made ZERO SUGAR.

Takeaways. Tell every employee that if they are behind that counter, there job is to recognize the customer. Without the customer, they have no job. You have 2 freestyle machines plus the drive through. Keep them stocked and running. This would never have been an issue. I realize staffing is hard right now, but basic customer-centric interactions are the core. If your staff doesn’t want to be there, send them home. Otherwise, the brand values need to be more important.

The one hero in the story, the gal that initial was my cashier, was just moving her drawer to the drive through, she got me my first drink, and when I came back after all the screwing around with the new cashier that didn’t listen or care, she helped get me refilled and on my way. I wish I had gotton her name. Seemed like a Lead, long dark hair. Even asked if I liked the flavor I had. I think you may want to...

Food was very old and when I asked for the food to be made fresh the staff replied he would make it fresh and told me he would bring the food over to my table as previously done the first time. I sat there for a minute when I over heard him telling the staff that,” The lady wants fresh nuggets and fresh fries” sarcastically and the other staff replied ,” that will be a while “ and the staff that took my order replied yeah it will be a while. It had been about 20 minutes and I hadn’t heard my name get called so I went up to the counter the guy that made my meal was acting as if I wasn’t even there continuing to help other costumers for 5 minutes. Shortly after I finally broke silence and said,” Is my order ready” and the staff said yeah your orders right there pointing to a bag that looked like it was sitting for quite some time. I opened the bag and my food was cold and the guy that made my order said,” we are not making your order again it’s been sitting there for 30 minutes. I looked appalled because in the staffs words,” I’ll bring your order to you when it is ready “ . I asked to speak which his manager and he sarcastically replied yeah sure Yeah and I said okay. The manager had been preparing food so I waiting for some time and over heard the staff whispering in the ear of the manager saying I was,” she wants her food remade and we remade it twice” the manager replied yeah that’s too bad/ sad. I began to ask to speak to the manager and requesting a refund. The staff refused to give me a refund on the old food I didn’t eat and also refused to remake the food as well. I began to except the fact there costumer service was bad. I asked the staff for there name and he refused to give it to me while also not having on his name badge. He took the food and put I it in the back so I asked for the managers name and he said okay and later said “no”.. I asked and he began to respond with I can leave and that he will call the cops. I will never be coming to Wendy’s again due to this very unfair treatment from there staff and very bad customer service. If I could give it 0...

Was told at Lakewood store they do not accept cash? My order was $12.42 and they said I have to use my card or they wouldn’t be able to give me change… I gave the cashier $22.42 and my change was $10 exactly…. I guess they don’t have $10?

There was no signs or any indication that they only accept EXACT cash only so I waited in line during my lunch period for nothing. The drive thru was moving pretty slow too, when I finally arrived at the window I could see that every station appeared to be staffed, there were at least 7 employees on the line and one was talking to someone towards the back of the store.

I worked a 12 hour shift without nutrition because they do not have $10 in their cash registers, or maybe they wanted a $10 tip?

I didn’t even get an apology, just matter of fact told they needed the food back or use my card, I did not have my card with me.

*in my opinion this was the worst way to deal with a cash deficiency. It’s not my fault your leadership did not prepare.

No matter what the reason I will never count on Wendy’s ever again… NEVER! You’ve lost a customer for life.

This happened on Sunday October 23rd at the Lakewood Washington location on Bridgeport Blvd at about 3:30pm

Wendy’s used to be fast and friendly, not so much anymore. They just take the customers for granted it seems.

Goodbye forever Wendy’s, you’ve really let me down and you have too much competition to be treating people poorly like this.

I feel sorry for your employees, I was polite about the whole situation but I am willing to bet other customers who received the same poor service aren’t.

I tried calling the corporate office and the store listed on google but have been getting a busy signal or no answer all day today (Monday) so I gave up and sharing my poor customer experience here instead.

Best of luck to you… you’re...