Burger King — Restaurant in Lancaster

A friend of mine and myself attempted to eat at this Burger King yesterday for lunch and as we walked in, we noticed there wasn't anybody in the dining room so we automatically assumed we came at a good time. Surprisingly enough, when we walked up to the front counter to order our food, we weren't acknowledged by the only two employees we saw at the time. Of course we made eye contact with both of the employees but they never acknowledged us. The cook in the back was leisurely slapping Burgers together and the only other employee we saw at the time was at the drive-thru window helping the few customers that were in the Drive-Thru at the time. We kept standing there patiently waiting for our turn to be helped and minutes and minutes go by and still no acknowledgment from either employee. Both of them were fully aware that we were standing there at the counter unhelped and yet nobody still acknowledged or asked if they could help us. We initiated contact with the cook in the back and ask him if there was anybody else that can help us because we weren't being attended to after a solid 3 minutes of standing there being ignored, and to no surprise, the cook didn't even answer our question and just looked away. We gave it two more minutes for a total of 5 minutes and still no communication with the employees to ask if we need help or what we would like to order. At that point, we just turned around and walked out of the dining room and left. Zero customer service at that establishment. Just because it's not in the greatest part of town doesn't mean the employees should treat customers as if we are on some street corner bumming food. We were fully prepared to pay but yet they didn't want to service us. We will...

This location gets slower and slower every time. No matter how small the order is I'm waiting at least 15 to 20 minutes. This time I only had two cars in front of me and I sat at the speaker for ten of those minutes. Person handling the window waited until both cars had gotten their order before he bothered to take my very simple order. I finally make it to the window where I waited the remaining 12 minutes. How does it take this long? Not to sound like THAT guy but I'm a chef in a scratch kitchen, being a chef I understand there are complications in the kitchen. That being said this is probably the 20th time over the course of the year something like this has happened and I've just now become unable to keep quiet about it. Was originally gonna give two stars but one of the cooks seemed to realize how long my wait was and gave me a free drink. Hence the third star. I wouldn't be so frustrated if I knew how quick the service was back in the day. Not sure if it's new management but it was like overnight I started feeling like I'm waiting at the DMV for 4 value items. Can't blame the pandemic because I literally never have this issue anywhere...

Today was a bit crazy for these guys,it look like it was only two working one cook one cashier,and I am not complaining at all...we weren't in any hurry anyways but we waited for our food that not only was there only two working out food came out hott...and my boys score two crowns while we waited!.. I did not get her name in front nor tha cook...but they had that shit down...very calm and got it done...you guys keep up tha good work,and if anyone give you shit today,don't even trip.they got problems they can go home and cook right..lol!..but nevertheless foods always bomb!!.. I'm tha mom in black suburban with my two boys,bumping tha jams while we waited... definitely will be back!🤜🤛 Update..... Service is still awesome and food is always comes out nice and hot... Customer service is always great here...thank you guys again ain't same crew but there always on game... Today's grub $6 meals...