Cook Out — Restaurant in Lancaster

I never in my life complain about my food here but today I am giving them a bad review they got my meal wrong about 4 times now and mine chicken is hard as a rock as well my mom asked for plain chicken wraps and chicken sandwich for me to eat guess what they didn't listen, they lost me as a good customer and I will never eat their old food again because they cooked my chicken in old grease, their fries are not that good at all. Today was the last TIME I WILL COME BACK AND EAT THERE. Cook out also asking for cash only today and they don't give out napkins you have to ask for them, and you have to ask for things for your fries and burgers as well when you order a plain one. NEVER WILL I be desperate for their food again now on taking my business elsewhere sorry but when I took my sandwich and chicken wraps back all they did was take off cheese and mayo and lettuce and on my chicken sandwich they took everything off and give me back the old chicken that is hard where I am ashamed but cookout is not a good place to eat for me anymore I rather eat at Wendy's or sonic or seagulls or Arby's or grinders so there for I am sorry cookout but you lost me and few other people good luck but you won't ever get my card again until you hire someone who knows what they are doing and take out the old grease that's bad for people's health so have a good day...

Placed my order and the girl taking the order seemed to have trouble staying focused. Got to the car and found part of my order was made wrong and part was missing. Went back to get it fixed. Apparently she didn't ring up some of the order. So I placed a second order. Got back to the car and it was made wrong again. Went back to get it fixed. At this point her and the manager were being sarcastic about how I wanted the sandwich. It was plain chicken sandwich with bacon and cheese. But they made sure to keep asking if I wanted other stuff on it. Before I walked off I checked it again and it was the exact same sandwich I gave them. They said they would make it right. I get back in the car and yet again it's the same exact sandwich I keep giving back. So the "manager" says he won't give my money back so I threw it in the floor. So apparently it's ok for this location to give you terrible service and steal money from customers. I will share this and post pics of the manager on all social...

I can't give any less stars than a 1 star. My husband walked up to the window and a gentleman said she had walked off 5 minutes before and he was waiting on his food that had been sitting by the window that no one handed him. As Scott waited the other lady walked away and after about 10 or 15 the lady from the drive thru took his order. She rang everything up separately and didn't ask of he was ordering trays until she gave him the total and he was shocked. She fixed the total but was rude about it. He brought the food home and my Cheeseburger was at least edible. The corn dog was over done and not good. The fries were hard and way too done. This was a very BAD experience and cook out WAS Scott's go to fast food restaurant. He eats at them several times a week all throughout NC & SC while on his work route. This experience will change his mind and we'll find another restaurant here...