McDonald's — Restaurant in Lancaster

I ordered 2 #4's, a mcflurry, & 2 apple pies. I paid at window 1 & preceded to window 2 for my food. When I got there, they tried to give me 2 pumpkin pies. I declined & ask they refund pies because they did not have apple. They refused. So I said I wanted a complete refund & gave them back their drinks. They refused to not only give me a refund but also refused to give me my order but demanded I leave the drive through. Of course I then declined because I had not received a refund nor my food. So, she calls Lancaster PD. They come asking for my ID and for me to move because people behind me has paid for food. I asked what law have I broke. He said Impeding traffic. I kindly remind him I was not on a roadway but in a drive thru where you stop to receive the food you've paid for. Then I reminded him that I too had paid for food. Then the police went to talk to MCD manager & she went to get my food. As I pulled up, the officer told me I was lucky that she did not press trespassing charges. There are no signs posted & I had never been warned not to enter that establishment. But i was supposed to be dumb. I wasn't expected to know the law. She could charge me with trespassing because I refused to allow her to keep my money without giving me a product!! WOW! I kindly gave her back the food & requested a refund again. This time she gave it to me, no questions asked. Needless to say, I will never return to that location. I will also be following up with Lancaster PD on the two officers that responded. They were extremely rude & barked several threats trying to scare me. I think they forget they are PUBLIC SERVANTS! That covers more than...

Today is July 10, 2021 at 3 o’clock going through the drive-through pacific ask for chicken nuggets and fries and a large Coke Receive Coke half feel the chicken nuggets and fries were cold I requested at the beginning of my order for hot food and I was willing to wait I got to the window and guess what cold food I went to the first first reserve and waited , and then I went inside and asked for my order I went to my car and I look in my bag and I only have one large order fries I went back in for my nuggets and I received cold nuggets again #1396 ticket Call McDonald’s in Lancaster off of Pleasant run voicemail has not been activated so I was not able to speak to a manager nor leave a message this place is ridiculous I have heard several people say they wasn’t good but I just thought they was just talking I found out for myself I will never ever go to that McDonald’s in Lancaster very unprofessional no customer service skills With the attitude but I must say the young ladies that attended to me who was probably on train we’re very nice the rest I can’t speak for and you...

Location advertises to have a 24 hour drive-thru, however, no one answers when you try to place an order. I just left at 3:30 a.m, there are two cars parked outside of the McDonalds, the speaker boards are lit up and the inside lights are on. I also tried to call inside of the location and they didn't even bother to answer the phone. This location has very poor customer service, McDonalds corporate office needs to fine this location for multiple reasons! They have very poor customer service; they will not properly greet you upon arrival, orders are constantly made wrong daily, when you try to speak with management about any issues, they pretend to act like they will implement a strategy to correct issues and errors only for you to still get the same result EVERY time, this is daily! I think, because this location is not a corporate store they feel that they are not held to the same policies, standards and procedures as others. PLEASE MCDONALDS, MAKE AN EXAMPLE OUT OF THIS LOCATION! Send mystery shoppers to confirm all that has been...