Olympic Broil — Restaurant in Lansing

Today, we went to eat at Olympic Broil.

We had just enough money for the food & gas w a little extra to spare.

They charged us for an extra $7 fry we didn’t order.

Okay. Let’s get that fry refunded.

While my fiancé is inside, I get a notification we just spent ANOTHER $9. On top of the $7 we just paid for the extra fry.

They said they sent our money back to us and the $8 is for our meal. Except we hadn’t gotten any money back, only says we spent money twice here.

Then, they claimed once the manager was in they said they’d refund the $9 to make up for the whole mess.

However, they must not have made sure of that cause when I came to ask about that, I kept getting told what they just did.

This part annoyed me a bit. I asked “Well we were just told we were getting the full refund, that’s all.” She kept saying over and over how I WAS getting a full refund, while also explaining how I’m still PAYING the $9.

So…. It’s a partial refund?

She keeps saying nope, it’s a full refund.

….. a full refund is full. Meaning I wouldn’t be paying any money.

Just annoyed me how she could’ve just said it straight out that she’s only willing to do a partial refund. But kept twisting the numbers around to sound like I was getting this full refund, when it clearly is partial.

Made me feel like she thought I was dumb and was just gonna accept what she was saying.

Atp like don’t play w my mind saying I’m getting something I’m clearly not 😭

Anyways we left there with $0 to our name. When we were supposed to have like $16 for gas.

They said it can take 2 days for it to come back to the card. We will literally be paid from my fiancés work by then. Smfh.

The food was good I guess but who cares? I was too stressed about my survival I ate it pretty rushed...

Recap: The owner's behavior makes me personally not want to step foot in there again. UPDATE: Called my bank and got my money back! They also charged me a couple of cents for the wrong order BUT that was also refunded by my bank :-]

I loved going to Olympic Broil and the food was always great! But I had a bad experience here today 3/31/22. So our issue was that we only had a small amount of money to spent in our account and we got charged for another person's order( who spent more money than us). I didn't want my card to get in the negative/ get overdrafts.

The cashier lady reversed the order but I also wanted to cancel my current order( just to make sure I didn't overspend/get overcharged in my account because sometimes reversals can take a while) everything was fine/ we were all calm and no one was irate, however the restaurant owner proceeds to confront us out of nowhere and call me and my dad demeaning things like "children, who can't do math and don't understand anything" I'm not sure why he was trying to instigate a fight with me and my dad out of the blue by saying rude things to us when we were just asking for a refund for a $8 order.

Luckily me and my dad didn't take the bait and ignored his instigation/ didn't stoop to his name-calling level.

If you are the owner reading this I hope you reflect on your behavior and do better next time. I have been going there for over a decade/ live in a nearby area with no issues and never been rude to any of your employees. But this for me was enough to personally not step foot in...

Is it me or has OB just not been what it used to be? The last few times I have gone here it was not hitting the way it did back in the day. However, the very last time I went here was my worst experience here ever. Not only did I not receive my proper order but when I called to make them aware of the situation it took 5 days to get a call back to tell me what they could potentially do. Which wasn't to much of anything. Had I not had other engagements the day they messed my order up, I simply would have taken the food back and got a full reimbursement. I also did not realize that the food I was given was incorrect until I made it close to my destination. I'm not local to Lansing so why would I waste gas and time driving back out for a $3 reimbursement (according to owner or whoever Mike is) I was told that I got more food than what I paid for. No, actually I didn't. I paid for what given to me in the bag. It just was not MY order. It was really just a weird situation I've never encountered with them.

On the flip side, if anyone has experienced the same issues I have and you only go there specifically for the chicken fingers... i have a recipe for chicken fingers that tastes the exact same as the battered tenders they serve there. Fraction of the cost. And tastes better. Let me know if you are interested in getting my recipe. I've used it for years and my tenders don't come out soggy and greasy. They come out crispy and delicious. I've not ordered a chicken tender from there in over 5 years. Why pay for something I can make...