Bush's Chicken — Restaurant in Laredo

I'm not one to post negative reviews. But I think it is necessary to hold people accountable, so that their service can be better overall.

I came here for the first time, excited because I had heard great things.

I now live close by and I was on my lunch break. A couple of individuals were working on my yard, so I decided to come here and buy some lunch for them aswell.

I was excited to find out that there was a Tuesday Special. This was the perfect meal for 3 different individuals to share. 16 pieces is too much for one person. I was alone in my car when I ordered.

The gentleman that attended me was kind and respectful. I asked if the package could be separated into two different boxes so that I could safely share it with other individuals. Due to COVID.

The gentleman very respectfully said, I will ask my supervisor for you.

I didn't think that this would be such an issue, so I waited patiently logically thinking that everything would work out.

The supervisor told the employee this could not be done. I was surprised.

When I asked if I could just have a seperate container and that I would be willing to pay for it, the employee said no.

He said, I would have to buy two seperate packages. 32 pieces was too much for 3 individuals. I decided not to purchase the meal and instead went to the new Whataburger nearby, where they attended me greatly. And they had amazing service.

What I was hoping would be a positive experience and a good deed for the individuals working on my yard, ended up trying to be stopped by this particular Bush's Chicken. Thankfully. WhataB was there to save the day.

Very sad. I was excited to try their...

I tried Bush's chicken for the first time yesterday. It was a long drive to the other end of town but, I thought I'd give it a shot. The place is clean and tidy. The decor is country-ish with booths along the perimeter by the windows and regular tables in the middle. The booths are typically comfortable but larger people will find it difficult to sit in them. They are the fixed type that you find in older burger joints (think Dairy Queen circa 1980). For my order, I selected the 2 piece fried chicken dinner. I paid an up-charge to get 2 breasts. For my sides, I ordered the Mac and cheese and country Cole slaw. The chicken breasts were big and the sides were of a good size too. I started with the mac and cheese, which I found to be doughy and bland. I've made better at home using generic boxed mac and cheese. The country cole slaw was better; it was creamy and sweet with a little tartness. The included bread roll was commendably light and airy. The chicken looked good but at first bite, the breading was hard and had absolutely no flavor. It tasted like fried flour. and, the breast itself lacked any flavor; it tasted like boiled chicken, yuck! I resorted to removing the breading from the breasts. My plate ended up looking like an autopsy. Southern fried chicken is an art, many people take pride in making their own, well, not here. Comparing the chicken only, Chick-fil-A, Popeye's and KFC have nothing to worry about. Bush's chicken would more directly compete with Church's chicken and, I would take Church's chicken any day! Do yourself a favor, go elsewhere. This chicken should only be sold at convenience stores and gasoline...

Visited this location on 10/18/21 and was very disappointed. I was the only customer at the counter with numerous employees behind the counter, but had to wait an uncomfortable (ca.) 3 minutes before anyone bothered to take my order (& money). My disappointment only got worse after I got my order, which was 2 chicken tenders with a side order of mashed potatoes. Although the plate visually looked okay, when I got to the table (dine-in) I found that the mashed potatoes were room temperature and the chicken tenders were only warm, not hot as they should be. Clearly serving food at these low temperatures is a health issue and is a licensing violation for a restaurant serving the public. Do yourself a favor and go elsewhere when you crave chicken. I’ve dined here previously without incident, but today’s experience has ended...