Subway — Restaurant in Laredo

preordered through the Subway app and included a request in the instructions: “Can the Baja Chipotle sauce be separate on the side please, and not on the sandwich.” When I picked up my order and checked it in the car, the sauce was on the sandwich, exactly what I was trying to avoid. No big deal, mistakes happen. I walked back inside and politely asked if it could be remade as I’d ordered it. But when I explained that I had asked for the sauce on the side, the young tall lady behind the counter immediately said, “No you didn’t, the ticket says on it.” I pulled out my phone and showed her the order instructions, and only then did she offer to remake the sandwich. She then told me that I had to pay 38 cents to have sauce on the side. Im not kidding. I said no, I dont want extra I just dont want it on the sandwich I want it on the side instead. She said she cannot do that and if it is on the side she must charge me 38 cents. I paid it and wished her a good night, but the attitude she gave me over a completely reasonable and polite request was disappointing. I was polite the entire encounter as I have worked in the food industry before, however still ended up paying more for something that wasn’t my mistake and was given a terrible attitude the entire time. I've never written a google review before, this puts into perspective how awful this young lady was. Really...

If you want to have fun ask them about Sub spice!! They advertise it but none of the employees know what it is. Also if you order curbside pick up you will set there till you go in and get it. They just remodeled the inside so it is nice and clean. The food is "subway fresh" sometimes the steak is questionable. Last time I was there I ordered a sub club online they made a sandwich and charged me too much for it when I asked why they told me they don't sell sub clubs anymore!! So this person just put whatever meat she wanted on it and decided to charge me whatever price she seen fit. Then refused to give me a refund. The syrup on the soda machine is turned way down so the Dr. Pepper just tastes like carbonated water with little to no flavor. So I do not eat...

I recently visited this Subway location and want to commend the employee who served me for their attentiveness and excellent service despite challenging circumstances. However, I was disheartened to see that the franchisee had scheduled only one employee during a busy weekend shift. This not only places undue stress on the staff but also affects the overall customer experience. It’s crucial for management to ensure adequate staffing to maintain the quality of service and employee well-being. I hope to see positive changes in the future...