Wendy's — Restaurant in Laredo

Horrible experience with this place. They made a mistake of charging our card for the car waiting for food two spots in front of us. Not sure how they charged us their order if they had already been through the window and now waiting on food. Mistakes happen though, I get it. They lady would not speak English for me to understand what was happening, despite it being MY card used, my husband had to talk with her so I was missing what was happening until he could explain it to me later. She kept confusing the cards up on who to charge and who to refund and just left with our card for the longest time( NOT OKAY). After nearly being there a half hour and having to be charged AGAIN for our food I looked at the receipts to see what the difference in charge was for her to make such a big deal. 2.32!!!!!!!!! That was IT! I’ve worked fast food as management and that would not have been something I would have put back on the customer. It would have been my responsibility as manager to take this hit. My employees and their mistakes are a reflection of my management skills, and yes mistakes do happen, messing with a customers money/time for less than THREE dollars is not what any good manager would think to do. This place clearly needs better training in these situations. I was not happy such a big ordeal came out of less than 3 dollars and even more so not happy I was unable to understand what was happening, especially when the requirement to work here is to be able to speak both English and Spanish. What would have happened if my Husband wasn’t here...

I’ve officially had it with this location. First my fries are sooo cold!! The nuggets seemed like they were there for whole day, basically unedible. The sand-which chicken was as well for some reason soggy like underneath where there is literally no sauce like why is it soggy and than ur not gonna believe this I ordered a queso that lady offered and look at the photos!! There was something inside of it when I called they said it might be a peice of bacon which quote on quote “fell in” who in the world are the people running this store??? I called to get maybe a fresh order at best and the manager said no!!! I than asked for the GM number and he said he can’t give it to me???? This is insane… it was my worst experience yet…. This manager is something else, never experienced something like that in my life… I feel horrible spending $16 on food that...

I went with my family to go pick up some food. I order mine and my son's chicken sandwiches plain and dry. My son's sanchwich comes with lettuce, tomatoes, and a ton of mayonnaise. I said no problem, I can take it off for him. Then my other son had a, cylinder shaped, piece of plastic. My wife went back to return it and they tried telling her that it was a piece of fork. It was way too thick to be that. Then they try to return her money for just the burger and not the fries and drink. I told her she better not accept that because we didn't go there to buy and pay for just fries and a drink. They were idiots. The manager's bamr was Felipe Treviño. After all their excuses and hearing me out on the phone, I had to speak Spanish and not in a calm manner, they returned her money a replaced the food. I don't normally complain but this was...