Starbucks — Restaurant in Las Vegas

This location deserves 5 stars but gets 4 due to the employee that is sometimes taking orders at the drive through. I go to this location for it's convenient drive through and proximity to my work place. This employee screams, I mean screams out her greeting when you pull up. Her overly chipper greeting is disingenuous and fake. On very few occasions I have had other employees take my drive through order that spoke in a normal, friendly and accommodating way. At 6:00 in the morning, no one wants to be blasted through the speaker BEFORE they have had coffee. I also asked if a drink could be made sugar free for a coworker and I was talked to like I was an idiot and should have known better. It didn't feel good. All this being said, I have always received excellent customer service at Starbucks. But every morning I visit this location, hoping that this lady will be different....she isn't. Today I actually called the location and spoke to the manager on duty, Brian, and he was very sympathetic, apologetic and offered me a free drink. I said there was no need to do this since all I normally get is a regular coffee and the point was to address the attitude of the employee. All the other employees are so very nice and I enjoy going in to get my...

I came in with my pup after walking around the neighborhood for a while, and I ran out of my own water: I shop at Starbucks all the time I have the app and everything. I literally always get enough points so that I can redeem them for a free coffee or a free cup about every month that’s how much I purchase from Starbucks but I’m never ever ever ever ever coming to this location again because when I walked in and asked for water, he told me that unfortunately it’s complementary but only with purchase.. If Starbucks did change the rules then they lost me as a customer 10000% But considering I was just in a Starbucks the other day, and they gave me complimentary water whoever the guy with the glasses is, I don’t know if he was just being a dick or what but it’s fine let a human being be in 98 degree weather and a customer and deny them of water .

As somebody who has been a customer, but literally just came in to get a cup of water you’ve lost me as a customer at this location, forever and all of my friends. I’m never coming here again for a meeting. I do not care and I’m quite frankly on the verge of just switching over to coffee, bean, or Dutch Bros, because their customer service never denies me a cup of...

I went today Sunday and in the drive thru were 9 cars in front of me and because in this store the Nitro coffee machine work 2 days and stop working another 2 and being the line so long i decided to call them for ask if the Nitro coffee machine is working. An employee answer the phone told me his name is Zachary i explained the situation 9 cars in front of me and he answer SO? I explained i wanted to be sure that machine is working for don't wait for nothing and his answer was "IF THERE ARE NO PEOPLE CALLING BY PHONE AND LEAVE US TO WORK YOU DON'T NEEDED TO HAVE 9 PEOPLE IN FRONT OF YOU" can you imagine something like that? A person so rude? So unpleasant? Without any qualification to work with the public? Where are starbuck your customer service?please do something and over that after i did the line my coffee was a regular cold brew no my Nitro cold brew that i paid for you can feel the difference. Impossible to do another line to do the claim because i was in my way to work. By all this I am so upset with this store and the...