Tropical Smoothie Cafe — Restaurant in Las Vegas

So generally I don't like to leave a poor review however. My experience threw the drive through on March 6th at 8pm was less than pleasant. I frequent this location often. And I always order the same thing. So when they tell me that they heard one thing, pre-made the sandwiches and then came to collect the money. I told them no , that's not correct. And restated my order, then I'm assuming it was the manager? Came to the window abruptly. And rude and said that they'll change it this time. But next time they will not because they already made the sandwiches. My suggestion for future reference is come to the window and Verify the order before you start making anything then this mistake never would have happened. Especially when I spend $50 plus dollars per order. When I come here which is often. The girl working the window was pleasant, not the 2nd individual that came,...

Just left this establishment, sat in the drive thru for 20 mins. 15 mins of which I waited for my smoothie all for it to be chunky. Literally as I drink I’m slurping chunks and it does not taste like anything extra I had added.

5/11/23- came to this establishment again. Ordered a Sante Fe Chicken Quesadilla and there was no chicken on it… at all. Also ordered an Avocolada smoothie and it was thick like a real icecream shake and nasty. I called and asked for a manager and was told no manager was there. I brought the items back. They were remade however the Avocolada was super thick and tasted the same. I believe the girl who re made it was the one who made it the first time. It’s definitely this location if I go to the one on rainbow I don’t have this problem. Get it together. This is my second review. And clearly they have a problem with blending and not forgetting main...

I am a prior employee to this company at a different location and have also been to plenty other tropical smoothies. I love it here but this one right here has to be to be the WORST tropical smoothie ever! I never write reviews because I never care enough to do so. But today I decided to take the time out of my day to let you know that you shouldn't waste your time going here! The customer service is terrible and the attitudes are atrocious! I can't believe how they treat you here because of their mess up! Especially the old and terribly looking manger NINA very rude and disrespectful! Idk who made her manger but they should strongly reconsider. Every time I come here my order is wrong and my smoothies taste terrible. If you're looking for a tropical smoothie try another location. PLEASE don't...