Dunkin' — Restaurant in Laurel

Update April 2022: This location still has the same issues as from before. Today I ordered a caramel iced coffee -- they forgot the caramel. I ordered a caramel oatmilk latte -- they used regular milk and just mixed it with black coffee. It was lukewarm. That's not a latte. I ordered a cream cheese bagel toasted -- it wasn't toasted and the cream cheese was all on on side of the bagel wrapper.

Update: July 2021 I've tossed away my last 3 lattes and cappuccinos from this place. It genuinely seems like there's zero coffee and there and I'm all getting is steamed milk. I'm not sure if they're using extremely watered down espresso, old coffee, or if they're just not putting it in at all. They're always so rushed that they forget to actually make a decent cup of coffee.

Original review: I've never really been impressed by this DD. The service is perfectly fine but it can get very busy and take a while to get your food. On top of that, there's only a few tables for seating and it doesn't make for a very good study/social spot. WiFi is...

Every time we have come here, things have gone as expected. They are busy but we've never had issues with our food or drinks and they have always been respectful. Yesterday I felt awful for the girl working at the front counter as a woman came recording her closely, leaning over the counter and going on about a door dash seal and demanded a phone number. I understand but the girl kindly told her that the workers do not make that decision, the woman was relentless and said she didn't have time for this, but yet she was there causing a seen. Props to that girl for continuing to remain professional! When the woman left everyone was in agreement that she was in the wrong. Note to people: these are fast food places. the workers are not your punching bags, they do not make decisions such as when a seal goes on bags. if you want a corporate number, go...

Placed an order in the app for a Chai. Arrived and was told they are out of Chai, they will make me something else. Told them no thanks, just refund me. That is when I was told that they can't refund me, the owner won't let them. I was told to ask for a refund in the app. I looked, did not find a place to ask for a refund in the app so I asked them for assistance with finding where in the app to look. Staff told me they don't know anything about the app. This went on for a minute or two, was told to come back tomorrow for a refund, call Dunkin for a refund etc. Ultimately left with a refund and had to leave a review in the app to get a reply from dunkin corporate. 5 days later I am still waiting for the owner of this location to reach out to me to give me a refund for a product they ran out of and neglected to turn off that...