McDonald's — Restaurant in Lawndale

I hope you all are having a better morning than my husband and I. Today we decided to go to McDonalds and grab our favorite coffee drinks, the iced caramel and the caramel frappe. As we got to the drive thru window to pay, everything was going smooth but, yes there's a BUT, when we arrived at the second window the lady blurted something out which we did not understand. We find out that our coffee was not going to be ready and we were told to park onto space 3. As we waited for our coffees we realized that it had been quite some time, approximately 10 minutes since we were waiting in space 3 in the parking spot of McDonalds. I decided to go inside and see what was keeping them from bringing my coffees. Now, if you're not a coffee drinker, you would probably not get the edginess feeling that might be slowly taking effect at this point. I approach the counter, asked the manager(Diane) if my coffees were ready, she said that the coffee has not "cooked" yet. She then continued to look at the small screen by the food for the next drive thru order. I then asked how much longer will it take and all of a sudden I had an employee(Pablo) jump in and say, "It's not ready". From this point on every time I would ask the manager about my coffee, Pablo will jump in and have the same answer for me. When I asked the manager if they always ran out of coffee in the mornings she said yes, and Pablo said yes. I get my coffee but not my husband's. I asked why do you always run out of coffee? Diane said because they only had one coffee machine. I told her that maybe it would be a good idea if they request for another coffee machine so that they wouldn't run into the same predicament daily. Diane said, and I quote, "Well maybe YOU should call cooperate office and request it yourself". Excuse me? That's when I had enough. I was tired of waiting for the 2nd coffee. I asked for the corporate office number, Diane said it's on the bag, I told her I don't have a bag. She grabbed a bag and said,"Here, that's the corporate number". I asked for her name, she said she didn't have a pen. I asked for the guys name, he never opened his mouth again. All Diane and Pablo did after that was giggled in the background. Well, I see that McDonalds has crashed at this location as far as training is concerned with their employees including their managers. Good luck to anyone seeking great customer service at...

Disappointed with the treatment at this McDonald's. Arrived on time for my mobile order, but was denied service due to breakfast ending. Hispanic female manager working on 4/23/24 at 10:34 am threatened to call the police over a simple refund request. Threatening to involve law enforcement over a customer service issue is disproportionate and intimidating. It creates unnecessary escalation and fear for the customer. Inconsistent policies and rude attitude made me lose my appetite. No customer should endure mistreatment for convenience. They claimed to want to cut back on the number of mobile order refunds they processed. The back-and-forth regarding the refund, with the Hispanic assistant manager initially stating he could process it, reflects inconsistency and lack of clarity in the store's policies. The apparent motive to avoid refunds to boost sales demonstrates a concerning prioritization of profit over customer experience. The entire ordeal could have been easily resolved with either making the food or processing the refund promptly, yet it escalated unnecessarily, putting undue stress on me as the customer. I felt humiliated because of another employee's staring. His staring added another layer to the distressing experience. Being scrutinized while already upset can intensify feelings of embarrassment and discomfort, compounding the negative impact of the situation. I asked him how staring contributes to resolving the issue in order to highlight the need for respectful and empathetic customer service. Overall, these elements paint a picture of poor customer service, lack of empathy, and a disregard for customer satisfaction and safety. #PoorCustomerService...

Yesterday 7/23/20 at 4:40 pm my wife went to get food for our family. She repeat the order to the guy twice and when my wife got home the order was wrong. She drove back to mcdonalds and told the guy and they made her wait 30 minutes in the third window. They helped 11 cars behind her...and forgot about her.. She call the store like 6 times to ask why they where taking soo long and giving other custumers there orders and no one pick up the phone she started honking then a girl brought finally the food my wife was mad at that time and ask to speak with the manager. Again they let her wait and the manager came her name is reyna. Instead of helping my wife she was with attitude with my wife she even close the window and kick her out. My wife couldn't believe the manager reaction instead of apologizing my wife left and call the store again because the manager didn't give my wife her receipt beacause my wife told her she was going to complain with the corp. And she hang the phone to my wife. Why? Not nice. She call today 7/24/20 at 1pm and ask to speak with the general manager but they told her they don't know when she was coming to the store. I cant belive we go buy food and we don't get our order right and we get treated bad just because we ask to please get our order right. Not...