Starbucks — Restaurant in Lawndale

I recently started going to this location because it is conveniently on my route to work. Unfortunately, I goofed this morning and ordered from the Starbucks location on Hawthorne and 182nd Street. When I arrived at this particular location, I told them my name at the speaker, and the barista verified and told me to pull forward. I pull forward and they inform me they do not have my order. After I check the receipt on the mobile app, I then realize I placed the order at the wrong location.

I apologize to the baristas and ask if they could provide me with the order since I already paid for it at the other location, and had been in line for 30 minutes this morning during rush hour; they then tell me to go to the location on Hawthorne and 182nd and get my order. An obese Latina barista then comes to the window, and with a very nasty attitude tells me I could get the drink, and pay for the pastry I had already paid for at the other location. What sense does that make? Get the drink that I paid for, but pay for the pastry I paid for AGAIN...? Both Latina baristas tell me I can either pay AGAIN or go to the other Starbucks that is out of my way and get the refund/or order.

I admit I am at fault for ordering at the wrong location, and this is not a habit of mine, but when I did it one time before at a different location, the baristas provided me with my order without an issue; I simply showed them proof of receipt, and I was a regular! I left without my breakfast this morning because the line was already long, their attitudes were disgusting, and the last thing I needed was someone spitting in my drink or dropping my pastry on the floor. I called the location on Hawthorne and 182nd to get a refund, and the gentleman I spoke with on the phone told me they were supposed to provide me with my order despite the order goof, and he could not understand why they were being difficult.

I am not a REGULAR at this particular location in Lawndale, but I have been going for about a week or so, and it seems like during each visit there is an issue! I always order on the mobile app, so when I ordered one day this week, all of my items were in stock on the app. I get to the window to pick up my food and beverage and they not only try to charge me AGAIN, but then tell me my item was out of stock, and to get something else or nothing at all. Same thing happened, AGAIN, with the out of stock items, and after choosing something different, they miraculously come out with the item I asked for previously. What is with the disorganization and lack of professionalism??? Needless to say, I will not be returning or recommending them. Idk what the issue is with the baristas here but they have...

Went to the store for quick restroom stop. The restroom was not maintainced and had no toilet paper! When I let them know there was no toilet paper and messy they gave me an attitude and asked an employee to clean it. There is another restroom and these employees refuse to let me use it! Said it was employee only! I'm sorry there is no employees only signage and no Starbucks I been too have ever had their own restrooms! These are for customers and such they should be accepted to enter a restroom if needed.

It's don't end there! The guy to maintenance the restroom returned without washing his hands! There are like 5 people working and u can't stop to wash your hands! So gross!

From the look of the location the boxes of ads and the cabinets doors open u can see the cleaning supplies and on the from counter there where employees information and aprons all over it boxes and used cups with water. This location has been one of the most unprofessional locations I have ever visited.

Next time I'll post photos cause there is no reason any location should ever have employees information out on counters and no reason why employees are working without their aprons and washing their hand every time they are doing maintenance and handling money. I'm sure no one ever mentioned anything like this cause I can't. Tell them been running this location badbly

I called corporate and reported all of this. I hope of I ever returned or for other guests who attended should not...

My experience began on March 7th 2018 at around 8:15 in the morning. Was trying to go ahead and get some coffee real quick and it was just right on the cusp of the drive-through building up. However the service was lacking and they took a while longer than what I expected to get my order processed and completed. I've waited over 10 minutes and it seemed like they had neglected my cup, since I was using a reusable cup. The attitude of both the Barista and the individual who took my order was not the best but they did try to fake it, not a nice way to get over the hump day by giving Bland service and more to the contrary could not confirm the contents like they usually do when they yell out the order when it's ready same what it is, even if I was the only person using a reusable cup at that part of the time. More than likely it because of the size of the location and how bad the traffic can you get around this location I will probably not be returning to it. Furthermore I would hope anybody representing from Starbucks itself or the management for that location would take the time and opportunity to reach out to me because I feel like I did not get the best of service nor do I feel like I got the Starbucks quality that is supposed to be expected in every...