Subway — Restaurant in Lawrence

Me and my granddaughter went to Subway I would say about 20 minutes ago. The dude was rude he told us that we shouldn't have came in 10 minutes before closing because he needed to get his closing procedures done! I told him I was sorry and that we walked as fast as we could. He said I'm not trying to be rude but then proceeded to constantly, while he was making our sandwiches tell us that we shouldn't come in that late anymore! Then he puts the wrong dressing on my granddaughter's sandwich and then puts the right one on on top of it. I told him I've been a manager in a restaurant and I know that closing procedures can start before closing when you don't have customers. But that the corporation wants to make money all the way up until closing time. He was telling me about an issue with the sink in the back like it was my problem or something! My granddaughter was so upset she didn't stop talking about that all the way home and when we went into another store she even told them how upset she was about how the man treated us she had just been in there with her dad Wednesday and he made her sandwich and didn't treat her that way. I don't know if it was because her dad's white or what! I felt very discriminated against because I know he wouldn't have treated anyone else that way. If you don't want to work in customer service don't work in fast food or any kind of service where you have to talk and interact with...

I placed an online order at the 23rd St location. I waited about 25 min then went to pick it up. I walk in, there's no customer service. There was one employee with one customer. She didn't say welcome, I'll be right with you just one second or anything. No greeting whatsoever. I patiently waited until she ask me what she can make for me. I told her I was there to pick up an order, and gave my name. She said she couldn't find it and ask several times was it for that location. I offered to show my bank app so she could see I was charged. I didn't get a I'm sorry about the mix up, I apologize for this situation, nothing like that. She said she'll make the sandwiches, and she did. I told her about my 2 cookies. She looked as if I made it up. I checked my bag and asked for napkins and she turned the napkin holder around lol instead of putting napkins in the bag with the food like they're supposed to do. I grabbed my napkins and left. I get home so me and my husband can eat, and the food is horrible. I got a sandwich and he got a wrap. I bit my sandwich and it tastes like the bread is old. I specifically asked for pepper jack cheese and got what looks like provolone. The sandwich is just nasty. I always go to this same location but never on the weekends. I won't make this mistake again. The guy that works during the week customer...

I am appalled at the customer service from Michael today. I love subway and have been a loyal customer for many, many years. I, also, do not leave negative reviews but this was such a bad experience. First of all, I walk in with my boyfriend to a co-worker asking Michael for help, as the line was getting long. Rudely, Michael said something like "you got this" and did not help her out- which was very off putting. Then, upon making my sandwich, I asked for extra onions. In front of all the customers in the store, he pretty much yells to me for all to hear," we have to save the onions for the other customers." Then proceeds to wrap my sandwich, without giving me extra onions. He shamed me for asking for extra onions to everybody in the store. Mind you, I did not have some obnoxious sandwich. I order the same thing every time and ask for extra onions and have NEVER been told no before. I get ham, lettuce, onion, and Mayo- with extra onion due to it being a foot long. Extremely simple sandwich. It was the most off putting comment made to me in customer service to date. Needless to say, I will not be going back to that...