The Bullpen — Restaurant in Leadington

We've been going since day one and service is definitely hit or miss. Haley is one of the best and longest working employees. Food is always good but usually every other time something is wrong or forgotten ( last night the requested medium rare steak tips were burnt and the new server disappeared so we had to ask the bartender to help). We've brought friends, family and when hosted happy hour with coworkers here on several occasions. Our 5yr old loves the arcade and we'd average going to the Bullpen at least 1x a week. There was a period of really poor service or where families were not allowed to sit at the tables anywhere near the arcade. From my understanding, there was an issue with management and I'm assuming this was the cause. We'd ask for the manager and the person would either be too busy or not available. The wings are great at Bullpen! We're originally from the Buffalo area of NY and are really picky with chicken wings. The Buffalo sauce is really good. French fries (especially the crinkle fries) are really good as well- I always make sure to order mine a little extra crispy since I've gotten them still semi frozen one time and another time, slightly above frozen. They do have a mechanical bull and sometimes it's out during the daytime. If you have kids that go on it, please make sure the staff member is paying attention. I think we were there for the Santa event and the staff member was talking to friends and didn't realize she sped up the bull, causing my 5yr old to fall off. It took us yelling for her to stop to notice. The bartenders are friendly and serve great drinks....

My fiancé and I finally decided it was time to try this restaurant and came in for lunch today. We were sat within a few minutes, got our drinks, and ordered within 10 minutes of sitting down. 40 minutes later, our waitress (I believe the receipt said Alice or Allison, short brown hair with bangs) checked on us for the first time since taking our order, although we had seen her check on the group behind us multiple times. In that 40 minutes, we had also watched 2 other groups sit down, get their food, and get their checks before we had ever even gotten our food. When we finally did get our food (a burger and a salad, at about 50 minutes from sitting down), we were not impressed, my salad was practically drowning in dressing and soggy, telling me it had been ready the entire time we waited, and his burger was cold. We ate within 10 minutes and waited another 10 to get the check. When we did finally get the check, it was another 10 before she came to get the card. I understand that with a new restaurant, you have to give them time to get comfortable and learn the ins and outs, but this was absolutely absurd. I posted about how awful my experience was and many of my friends commented that the same happened to them. I will be giving it another month or two, as I thought a month would be long enough to get everything figured out, but it was clearly not. I am highly disappointed with my service today and hope this review helps this business realized that they have some things...

Edit: We came here tonight for my Fiancé's work party. They have came a long way since they first opened. Great food, great service.

They are still ironing out the details and it shows. We went on Saturday with a party of 8. Not a small party but not a huge party either. About 2x the size of the average party of 4. They figured out how to seat us and put on a bunch of high top tables pushed together. Not a problem. They then took our drink order. It took a long time for our drinks to get out. First they brought out 3 waters, 5-10 minutes later they brought the rest of the drinks and took our order. The appetizers came out about 20 minutes later. It took more than an hour for our food to arrive after the apps did. That's about an hour and a half after we ordered it and about 2 hours after the time we first arrived. They did come out and apologize for it taking so long and did what they could to make it right by substantially discounting the bill. When the food arrived it was nothing spectacular. It was average. I had the garlic parm wings and they were bland and soggy. I asked those at our table about their dishes and the opinions were mixed. My fiance's burger was under cooked. My soon to be nephew's burger was so well done it was burned.... Inconsistency in their final product, slow service, and overall just a subpar experience. I don't think they were actually ready to open and I hope the quality of service...