Subway — Restaurant in League City

The evening of March 27th at approximately 8:30 PM I stopped into the Subway located near the Perry Family YMCA in League City.

When I entered the staff were talking with a couple who had their daughter who was about 3 years old standing on the counter by the register. They were talking to each other as if they were friends. The male staff member, who was wearing no name and identified himself as Daniel, was leaning on the counter on the customer side and the female staff was behind the counter.

When we entered the restaurant the staff told the family to take her off the counter because other customers were there. Daniel pushed past us and bumped into my daughter to go back behind the counter. When he bumped my daughter he just continued on his way without saying "sorry" or "excuse me" to her. When he walked past his pants were sagging below his waist and his underwear were clearly visible. After entering the staff door to come make our sandwich he failed to wash his hands. The only saving grace was he put on gloves.

The female staff member, who walked away after making my portion of the order and remained in the back, had a difficult time understanding my order. I had asked for the Spicy Italian Pizza flat bread and the Veggie Pizza flat bread. I asked for it to be made like the picture and she kept trying to give me the pepperoni and veggie flat bread.

When I arrived home and began to eat I was highly disappointed in the quality of the pizza flat breads. I could have gone to the grocery store and purchased higher quality and better tasting ingredients to make my own in the time it took them to get my order correct. Over all I was very disappointed and this is not the first time I have had issues with the sanitary conditions and quality of product at this location.

Managers contact information is out of date and there is no way to...

This location has become worse and worse but today topped it. Asked for two kids subs. One was a 5in roll and the other 3in. She tried cutting a foot long bread that tore up in three pieces so that’s what she gave my kids. Asked for ham and cheese with tomatoes. One slice of meat and cheese with one piece of the smallest tomato slices there. Seriously a sandwich that was mostly bread. Kids usually eat anything but even they weren’t impressed. My sub: I got the wrong cheese (didn’t notice until biting into it) and it just didn’t taste well. I asked for it to be toasted and it was barely warmed up. I asked if she could bring fresh lettuce since the batch up front was brown and nasty looking. She claimed they were out. Mind you they just opened. I don’t believe she was telling the truth. Pickles up front were out and she told me I’d have to wait for her to prepare more. I’ve worked at a subway for two years. All the food is delivered pre packaged. You take the food and place it in the tins. That’s it. It only takes a minute to restock. She was on her own, obviously didn’t care and had horrible customer service. I do not recommend this subway location. It’s really...

This is the last time I will go to this location. Service is consistently bad. From messed up orders to lack of food handling safety (no gloves) to lack of care for customers, enough is enough.

Today, the store was to open at 7am. I arrived at 7:15. The store was still closed but at 7:20 an employee parked behind me got out of her car, unlocked the door, went inside, and locked it behind her. I watched as she turned on lights behind the counter and counted her drawer. By 7:55 I called to see if she would pick up. She looked in the direction of the phone but didn’t answer. I got out my car and went to the window to politely ask her if she was going to open the door. She replied that she was not. I asked again and she repeated that she was not going to open.

I understand she was running late. I understand she was by herself (I guess) but her complete lack of customer service was unacceptable. A simple acknowledgement of the fact I was waiting nearly an hour would have been appropriate and appreciated. One pleased customer tells one person. One displeased customer tells 10. One upset and angry customer...