7 Brew Coffee — Restaurant in Lebanon

The stars are for the kids and their upbeat personalities, I personally have never had a rude experience with them. With that said that is all the stars are for which says very little in all actuality because friendly, and polite interactions are to be expected when working in customer service! So this is for upper management/owners, in the last 8-12 months this location has gone so far downhill it’s now digging. They need an actual adult and I don’t mean a 23 year old as a first time manager (that’s great for assisting the general manager and learning) they need an experienced manager in and at this location a minimal of two times a week with biweekly staff trainings until this location is up to par. Coffee is no longer consistent, it’s Russian roulette on if you get your coffee made right. The way in which these kids do their job falls right on management. Yes they are old enough to have common sense but they don’t care most are just having a job while in school before leaving for college and that’s great but again they don’t care the way an adult manager would. Lines don’t move properly and waiting in line 20+ mins because the car in front ordered 8 drinks and then you guys didn’t make them correct because you clearly hear them complaining about it, common sense would tell the worker “let me go ahead and have you pull up and park over here while we get this all fixed for you” so this way you can keep moving your line AND so peoples drinks aren’t sitting there getting cold/melting. Again this is all on upper management, they need to do better and train better. No excuses. If you don’t have managers at this location for whatever reason guess what UPPER MANAGEMENT needs to be there. They need to think of some type of express line where 2 drinks or less only during certain rush hour times for people on their way to work that just needs one drink quick. And if that’s not possible to manifest than these workers need to start having cars that ordered more complex drinks and numerous ones pull up to the side so people behind them can get theirs and go. It is not only more efficient but also safer to not cause traffic jam. That is a busy corner and the line goes out to the “driveway” area that cars use to get to the street (school/houses) behind there. Do better upper...

I love 7brew. I stopped in today and saw five cars lined up in one lane, assuming that only one lane was open I pulled in behind. I Then watched as the girls inside laughed and pointed at the line of cars as one server by the name of Madison busted butt Taking orders, delivering drinks, and kept the line moving as best she could. Two more cars pulled in and went to the empty line were the other server (the one laughing and pointing named Abby or Addy) finally came out to get orders but preceeded talk to the one person in the vehicle she knew as other workers finally came out and started helping/taking orders. All I can say is Madison got a nice tip and a personal thank you for working so hard and doing her job. To whomever owns 7brew in Lebanon. For the love of everything good, please see this and reprimand accordingly. By the way, Madison stayed kind, professional, and in control of the overwhelming situation. I would move her up...

I stopped in the lebenon 7b store on 1 March 2023 at about 830 pm. I had never been there but heard good things so I thought I would give it a shot. I'm ashamed to say that I did not get the young ladies name who helped me but she was absolutely amazing! I had about 100 questions because I am very particular about my coffee. She answered every question I had and even told me alittle about the company itself. I work in the food/service industry myself as a general manager and would have offered her a job in a heart beat! You are doing everything right 7b! Thank you! Your excellent employees have earned you a life long customer!! And to the young woman that helped me out you keep doing what you are doing because you got a bright future in anything you choose to do!! Oh ya the coffee was...