Panda Express — Restaurant in Lebanon

The amount of time that a gang of people will stand by the pick up shelf before any one of the 8-10 people working acknowledge you’re existence is pretty astounding to be honest. This was the 3rd consecutive time that I have placed a mobile order, shown up after the quoted ready time, and it was still not ready. This isn’t a gap from the people who work here, but from a technology standpoint this seems to be a reoccurring issue where times are prompted without existing order ques factored in correctly. Tonight I used my points to get a free bowl. I was quoted it being ready at 7:40. I walked in at 7:47 - and was there for almost 10 minutes before someone asked me what name I was waiting on. When I told him he said “oh! I’m glad you’re here, because we’re out of the white rice for your bowl and won’t have more for about 40 minutes” first off… what? 40 minutes for white rice? he proceeds to list off the other sides which my picky eater will not touch and although I wasn’t sharing my actual frustration with him I told him there’s no way my child would eat those and settled with fried rice. it was such a disappointing experience… yet again. to use points and then not get what you order, wait almost 15 minutes past the scheduled pick up and also have no acknowledgment around any of that is wild. Go to sum yan. They are so sweet, and they are very timely with delicious food to boot. I was so excited for this panda to open and have had nothing but underwhelming...

UPDATE After finally speaking with the manager, Zeke, he was more than happy to rectify the problem. I discussed how difficult it was to reach this store. Zeke said he would look into it. He gave compensation and am overall happy with the outcome!! After sitting at menu for 5 minutes with no communication they couldn’t even hear me at all. Then when I got my food… well… I ordered the family meal and upgraded an entree to honey walnut shrimp. I understand that its a premium entree. I pay the premium price. What I don’t understand is why after paying more for the item, I still only receive half portion size of the other entrees… I already paid extra for it. Anyways there is no phone number for the store to handle this differently… so …. This! Hope it...

Food was delicious as usual, the service was below par. Usually we have a great experience, I don't know if it was just an off day or what. When I ordered in the drive through I was told 2 different prices, when I get to the window I am told an entirly different price and one that was more then I was expecting. I was only trying to advise the person at the window of the mixup and I was met with so much attitude it made me very uncomfortable. Then I wanted to check the receipt, only to see that there was no information about price only that there was what I ordered. Now I dont know if thats how it usually is, but that just feels odd to me.

I hope that it was just an off day and they are feeling better soon, but I dont appreciate that they took...