Little Caesars Pizza — Restaurant in Leesburg

I see no one gets feedback or apologies with a review here so last night I ordered a deep dish cheese pizza and the pepperoni stuffed round things the sides of the top of the pizza box with smashed into my pizza when I open my pizza the pizza was stuck to the lid of the box it was not fresh if it was only the cheese would have been stuck to the Box but instead the whole pizza lifted up the pizza was tough my pepperoni stuffed things were burnt I was on an overnight shift caring for someone I couldn't even offer her any and to make it worse I didn't eat it but because I left the food at my client's house I was told today after showing a video pictures and my receipt that I could not have my food replaced if I don't bring the food back it's store policy then I asked for a phone number to corporate or somebody higher up if they are a franchise he said I would have to find it online this is not the first time I've had terrible food from there I've never complained but this was ridiculous and then I'm told I can't have what I paid for replace after showing proof of purchase and the quality of the food these people that work in there are absolutely disgusting they look like they slept in their work clothes rolled out of bed and came to work not to mention when I went and picked up my food last night the bathroom door was wide open with a homeless guy who was strung out sitting on the toilet with all of his personal belongings all over the floor this is an environment where food is made and served y'all should really get it together I'm reporting this store to the Better Business Bureau and the health department the workers there even smoke cigarettes and come in not washing their hands this is sickening in a way I am okay with the fact that I couldn't eat the food from there last night I will never return nor will my family y'all should be ashamed of yourselves and the people that you hire even the guy I spoke to today about my order from last night had ungroomed hair wiped his forehead with his hand didn't wash his hands and calls...

only have been to the new location twice and both online orders.

first time was quick painless and and very very efficient. and the pizza(cheese pizza) was awesome! no complaints. and love the portal system!!!!!!!!

second visit.

granted they where busy...but my order was not ready at the portal when I arrived on time aswell as having to wait an additional 25 minutes with no direct answer from the cashier on e.t.a. and still asking me to pay for a meal I already placed and paid for online.

the manager was trying to be polite, but you could tell he was irritated by me asking on e.t.a.. with him not giving a direct answer and just running to the back area of the store..and me having to flag him down 3 different times to finally get a time.

of course mad about the experience I left my opinion on my survey and was not going to return after being very disappointed with my 2nd visit at this new location.

BUT!!! wouldnt you know it. less than 2 hours later the store owner(Peter) made it a point to reach out. and that says alot to me. and I can appreciate that care and concern and quick of a response(to what I thought would fall on deaf ears).

sweet and simple I give it a 4 because the food is amazing & there is always room for improvement on...

I placed an order for 11:15 pickup, I tried to go inside and the door was locked and I was confused because they open at 11:00AM. I see someone walk to the counter to put an order in the pizza portal thing so I try to get their attention I even knock and they look at me and just walk away and so now I'm like okay what the hell. By this point it's past 11:20 and I have to be somewhere by 12 so I'm getting annoyed that I can't even enter the building when all I have to do is walk in and enter a code. A guy comes to the door extremely apologetic saying he told someone else to open the door but I guess they didn't and I just keep walking to get my order. This guy says it's not done I have like 7 more minutes for the rest of my order, so I stand for like 10 more minutes before finally getting everything and they gave me a brownie thing I guess for having to wait but I swear I waited for a scheduled order for 30 minutes it was ridiculous, 15 minutes standing outside of the door🤡 Should have just given me the damn order for free. Walked up to the building at 11:15 and didn't...