This was my fifth time dining here. The first four experiences were on weekdays when Business was slow. Food, service and everything was wonderful each time so of course I decided to come back again expecting the same great service and food. This time I had a party of five celebrating two very special occasions on a Friday night. Our reservation was for 8 PM. I called 15 minutes prior to arriving to make sure we would all be able to get the prime rib. The person answering the phone checked with the chef and said no problem we have lots of prime rib come on in. We arrived and were seated on time. Everything started out fantastic. We had two bottles of wine during the course of our dinner but two things happened. Number one, we finished our soup and salad and then we sat there. No one cleared the plates and no one took the dinner orders. It was a long wait. Our waitress was MIA. We had to bring it to the managers attention who seemed very busy at the bar mingling and not supervising the business of the restaurant. Our second problem, after the waitress was found, we proceeded to order the prime rib only to be told they were sold out. I explained that we just called before we came in and we were assured there would be prime rib. After quite a bit of confusion and another complaint with the manager all of a sudden the kitchen found some 12 ounce prime ribs. So here’s the reason I’m writing this review. If I’m going to drop this kind of money on a nice dinner, I expect things to go well. I don’t know what happened to our waitress, considering everything started out so well, more disturbing was the fact that I called the restaurant to make sure they had what we wanted to order and we would be able to order it, and we were assured to come in. After years of experience in the fine dining restaurant business I like to observe what’s going on in the restaurant during the course of my meal. My conclusion, Ultimately, had the manager been paying attention to what was going on at the tables and with his employees neither of these problems would’ve happened. It was like being on a ship without a captain. In an average restaurant things like this happen on a daily basis. But this is not an average restaurant with average prices. A manager in a restaurant like this has a very important job and should be paying attention to every detail of what’s happening around him. In conclusion, there are just too many restaurants to eat at. This was an expensive disappointment. I will not be returning. At nice restaurants with great service I would easily tip 25% tonight I left only 15%.