Whataburger — Restaurant in Leesville

At 2:35 got in line at the menu/speaker. There was a wait before I could move. When they moved and there was absolutely no answer from the speaker, I pulled forward with the other cars.

At 2:55 we made it to the window. There was a few minutes before someone came to the window. They asked if we had an online order and I informed them that we have not ordered yet. At that time, she took my order while looking up. I informed her that if there is an order up there that it was not ours as we have not ordered yet. So again, she took our order of a large number 1 and a jr Whataburger meal.

At 2:57 was asked to pull forward.

At 3:09, there were no more cars in drive thru and one of the staff that looked like a cook stepped outside for a cigarette or something.

At 3:12 it looked like the drive thru attendant opened door and looked at us waiting fory order by the trash can.

At 3:13 was told my order was given to someone else and they now have to remake it.

At 3:19 received our order and on our way. Upon receiving our order, we were informed we got a cookie for our inconvenience. Upon checking, there was a cookie and a brownie in the bag that we did not order. However, neither the burgers nor the fries were fresh as expected since we were informed that they would have to be remade. Luckily it was made to the expected standard instead of badly made burgers which has happened in the past at other Whataburger locations. But the order did seem to be correct this time unlike the last two visits to this location. The two previous visits over the past few months were much quicker, but on both occasions I had received someone else’s order when going through the drive through.

Today I waited patiently as my daughter was being patient. It was easier to wait than to have an autistic 5 year old have a melt down because she did not get her French fries after having a good day at school and therapy! Too bad she does not cookies or brownies as a bonus for her waiting so...

I'm not much of a fast food person, and I basically don't eat out because restaurants in Leesville are the stuff of nightmares. However, this Whataburger is the exception. For me the Whataburger experience is on par with going to Buc-ee's.

I'm so glad this location is here and is 24 hours. I started out driving to Jasper, TX for Whataburger, then Pineville, then Alexandria as then expanded towards us here. I knew this day was coming, but I'm so happy it's just up the street. This is now the official date night restaurant, and special occasion destination.

It's usually pretty busy like most Whataburgers, so you may have to budget some time to get your meal during peak hours. But it's worth the wait if you're not in a big rush. With the price of groceries locally, it's cheaper to just eat here and use the rewards program, so that's what I'll do. My quality of life is significantly improved by light years because of this location.

Update August 2024: A couple of months after this place opened, the service and accuracy really suffered so I was going less frequently. But they recently had a new store manager come in and she is on top of it. They are much more efficient, doing the quality control and the...

I was DoorDashing tonight when I had a double order come in. When my first order was done, the bag was unsealed. One of their team members, Jessica, recognized it immediately and got some stickers to seal the bag. When recognizing the kitchen didn't put napkins in the bag for my first order, she grabbed some napkins and placed them in the bag before sealing it.

While waiting for my second order, Jessica was being very helpful. In fact, she was encouraging her fellow team members. For instance, she complimented a fellow worker who had clearly had a rough day and was earlier placed at the front during a rush. This worker was clearly feeling down, and Jessica quickly encouraged her and gave her a compliment about how good it was that they had her to help out earlier.

It wasn't too long after this that my second order was "done." However, the kitchen forgot to get the two drinks for the order. Thus it was that Jessica stopped what she was doing(she was sweeping the floors at the front) to fill up the drinks for me. I was very surprised near the end that Jessica wasn't a shift supervisor or anything of the sort. From what I could see, she was the only one who was fully engaged in their job and the needs of...