Burger King — Restaurant in Leominster

Hate to do it. But I’m gonna leave a 1 star. I was picking up an order for DoorDash. It was ordered at 4:22 I came through to pick up at 5am. He told me that it was already picked an hour and a half ago. Which is impossible. How can an order be picked up and delivered before it was even ordered? And then he refused to make it again. I called the support line and they said that he should make it again. I was instructed to show him the ticket and have him remake it. He said no because he needs to get paid. That the support person is supposed to call the store. I’ve worked in stores that partner with DoorDash and they don’t need to call the store in circumstances like this. I was also an assistant manager. He could have easily written off any product that DoorDash would not pay for if the issue ever arose. He probably didn’t feel like make it...

At best they were nice about at it worst I think they could have done a lot better. I was attempting to purchase a Double Whopper using a coupon on the their mobile app for $3. Its strictly a mobile only order. Fine, I have no problem ordering it on the app. However its 9:30am and the app is assuming they are only serving breakfast. Cashier said they are serving burgers now. I explained the issue to who I thought was the manager and asked if they could honor it. My thinking either she wasnt a manager, doesn't understand the concept of quality customer service, or just couldn't be bothered to make an adjust to correct the situation for me. It wasn't her fault but as a representative of the company a lot more could have been done. Location says its owned by the Kohler Family. I hope the Kohlers care more for their...

Very displeased, my crispy chicken sandwich tasted very stale as if it had been sitting past the point of experation according to the lights on the specialty board ( which is where the chicken/fish/nuggets are )

The dinning room had a very bad oder. The cashier attending to customers continued to take orders instead of stopping every 3 customer's and expedite the orders so the one's who are waiting wouldn't have to wait long.

The staff seemed a bit unorganized, maybe they should hire better people and have 2 people expecting the orders. One for drive thru & one for front end.

I'm sorry I don't want to be one of those customers who complains, but that first experience was terrible and I will likely never return to...