Domino's Pizza — Restaurant in Leominster

Dear Domino's Customer Service Team,

I hope this message finds you well. I am writing to express my profound disappointment with the recent experience I had with Domino's delivery service. As a loyal and long-standing customer, I have always appreciated the convenience and quality of your products, but my most recent encounter has left me disheartened.

On 10/18, I placed an order with the expectation of a prompt delivery, as I was quoted a 45- 55 minute delivery time. However, over an hour later, my order had not arrived, and I was left without any communication or updates regarding its status. I decided to contact the store to inquire about the delay.

The customer service representative I spoke with informed me that my order had not even been placed in the oven due to a shortage of delivery drivers, and the individual I spoke with was the only one on duty at that time. This information was conveyed to me without any prior notification or explanation. I believe that it is essential for customers to be promptly informed about any significant delays or issues with their orders, allowing them to make informed decisions or seek alternatives if necessary.

Furthermore, I inquired about the possibility of receiving the points back for the free pizza I was entitled to as a part of Domino's loyalty program. Regrettably, the representative I spoke with was unable to assist me in this matter, which added to my frustration and dissatisfaction with the overall experience.

As a loyal customer who has enjoyed Domino's products and services for an extended period, I have come to expect a certain level of service and professionalism. It is disheartening to experience such a significant departure from the service standards that have kept me coming back to Domino's.

I kindly request that you review and address the issues I have raised in this message to prevent similar experiences for other customers in the future. While I understand that occasional challenges may arise in the food delivery industry, I believe that open communication and appropriate compensation for delays are essential to maintaining customer trust and satisfaction.

I sincerely hope that my feedback is taken into consideration and that appropriate measures are taken to improve the overall customer experience at your establishment. I am still committed to being a Domino's customer, but I would appreciate a response addressing my concerns and any steps taken to prevent a recurrence of such issues in the future.

Thank you for your time and attention to this...

Here's the deal... I typically like domino's pizza when I get it, and when life gets crazy - as I work full time, am in school full time, and have a newborn at home - it can be nice to get something quickly that doesn't take much time and doesn't pile up on dishes. Yesterday, I ordered domino's from my home in Leominster. First, I was shocked that they won't deliver to my home when I live no more than 3 or so miles from the restaurant. I am from another area where I know that at least one domino's would deliver up to 15 miles away (at least that's the furthest we ever tried... they might go even further). All of that aside, I order the pizza, apply the "coupon" for medium 2 topping pizzas for 5.99 each and the order comes to 19 dollars and change... So I go in an simply ask the very friendly staff member at the desk why the price is much higher than I expected - politely and calmly I might add... She isn't sure and asks some of the staff around her. Well, at this point super "manager" comes over and tells me he is going to try to explain it to me... He talks to me like I am a toddler and tells me that a variation in the sauce is a topping (never used to be - must be new) so I say "okay" to kind of move on and be done now that I have my explanation... He then proceeds to explain that the sauce was 1, plus the other two toppings is 3, and that's why the price was higher than expected. I simply say "Huh, well that never used to be the case." and he starts explaining it all over again as if I didn't get it the first time. We had our exchange, and certainly I got a little more flippant at that point, then I paid for the order an left. I cannot recall being treated worse in a simple customer-service exchange at any point in recent memory. If he had simply said, "Oh, sorry about that. We changed our policy on charging different sauces as an additional topping a little while back" the whole situation could have been avoided. As is the case, I will not be returning to a domino's franchise for quite some time. There are plenty of local pizza places that I can patronize that are better with their customer relations and frankly don't cost much more IF they cost more at all. If I could rock the a "0 star" rating at you I would, domino's. You'll most certainly want to talk with your staff (specifically your "manager") to teach them how to interact with your customers if you don't want this trend...

Makes fairly well made pizzas. Very quick delivery times, in general when ordered around (self explanatory) times with less customer concentration, such as during the late evening.

Offers beverages, appetizers, sides, subs, pastas, as well as pizzas. Their online website and mobile apps are on leagues of their own for food delivery services, with the pizza tracker working very well in giving you a heads-up on how your order is doing.

You can schedule orders ahead of time as well. Another bonus is their customer loyalty program which with everyone online order on your account, you gain points towards a free pizza of your choice. Generally 6 orders gets you the pizza. And yes, it's repeatable.

Plentiful coupons, check them often to save quite a bit on larger orders. For example, nearly half off on medium pizzas with the 2 for 5.99$ deal that is common on their app. Just keep a watchful eye.

Generally not pricy, fast deliveries, great app and website with well designed functionality. Definitely worth giving them a shot. Plus, their garlic crust is a...