Taco Bell / KFC — Restaurant in Lewiston

Let me preface this by saying that I don’t expect five-star service when I hit up a Taco Bell/KFC hybrid location. I’m not looking for linen napkins or a sommelier to walk me through the Baja Blast pairing notes. All I want — all I ask — is to receive the food I paid for, with the basic tools necessary to eat it. Unfortunately, this apparently Herculean task is far beyond the capabilities of the staff at this establishment. Not once, but twice, I was denied the humble, plastic symbol of fast food decency: a spork.

Now, I know what you're thinking: it's just a spork. But no, it's not “just a spork.” It’s the one utensil that makes a sad tub of mashed potatoes and watery beans remotely edible in a car, at a park bench, or literally anywhere other than a fully stocked kitchen — which, believe it or not, is not where most people are eating their fast food. We come to KFC for the chicken and Taco Bell for the crunch wraps, yes — but also for the convenience. That convenience vanishes the moment you forget to include the one tool I physically need to eat the food you handed me in a sealed, greasy brown bag.

And let’s not gloss over the fact that this didn’t happen once. It happened twice. Two different visits, spaced days apart. Two times I checked the bag and thought, “Surely this time, they remembered.” Two times I was wrong. Am I being punked? Does this location have a personal vendetta against cutlery? Or is it simply a matter of chronically poor staffing and a complete lack of care?

The staffing issue at this place is glaringly obvious the moment you step inside or pull up to the drive-thru. Orders take forever. The employees seem either wildly overworked or completely indifferent — and honestly, who can blame them when management clearly doesn’t have their act together? But here’s the thing: while I can empathize with an overworked crew, I’m still the paying customer. If your store can’t handle basic order accuracy — and by that I mean adding a 5-cent piece of plastic to a bag — then you shouldn’t be open.

I would love to say I calmly called the store to ask about the missing spork, but let’s be real — no one answers the phone. Or if they do, they transfer you to some other line that rings into oblivion until you’re ready to smash your phone into a bean burrito. Because that's what you’re left doing — scooping sad piles of food into your mouth with the lid of the mashed potatoes container like some kind of fast food goblin.

Bottom line: forgetting a spork once is annoying. Forgetting it twice is inexcusable. It speaks to a larger culture of not caring, of cutting corners, of assuming the customer will just deal with it. And that’s exactly why I won’t be returning to this location. Not for the tacos, not for the chicken, and certainly not for the "convenience" — because if I have to go home and dig through my own kitchen drawers to eat this food, I might as well have just cooked something myself.

Do better, Taco Bell/KFC. Or at the very least, start...

We came in and ordered, the lady behind the counter was very irritable and kept telling us to hold on when just trying to tell her how we wanted our food. We were then handed someone else’s food, which we unwrapped and realized was not ours, gave it back and the employees immediately began screaming at each other asking who handed the bag out wrong. Once they were done, they proceeded to hand out the food that my girlfriend and I had just had our hands all over. If it was mine I would’ve been disgusted. They then gave us most of what we ordered but we were given the wrong tacos after a 30 minute wait. At that point I just asked for a refund because I had to get home. I work in fast food myself as a manager and I can say they are definitely unprofessional and don’t really care about customer...

Had THE WORST experience of my life yesterday. Ordered a chicken quesadilla with less cheese, and instead got an only cheese quesadilla. Discovered this when I got home, came back (with the uneaten quesadilla) and had a guy named Devon demand a receipt (while simultaneously saying he remembered the order), yelling at me in front of other customers. He also accused me of having picked off the chicken? Like who would do that? When I asked for a refund due to his harassment, he refused and walked away. When I asked for his name the black haired girl at the drive through claimed she didn’t know it. He came back and gave me his name finally. I tried to call to speak with a manager today, and Devon claimed he was the manager. Disgusting...