SureStay by Best Western Lewiston — Hotel in Lewiston

If I could give this hotel 0 stars I would. The rooms stink of cigarettes, when I complained to the manager he said it's impossible as the hotel has a no smoking policy. My colleagues room also stunk. Manager offered to swap our rooms but the other room smelled exactly the same. Manager tried telling us it's the smell of the cleaning product. I asked the cleaner if the room smelled of cigarettes and he agreed. The rooms are not soundproof, you can have a conversation with your neighbour through the wall without even shouting. The hotel is noisy with workers in and out all the time. Breakfast is appalling. On one occasion the manager just entered my room whilst I was in it without knocking and proceeded to have a look around without saying anything. When I challenged him he said he thought I messaged him to say I had an emergency in the bathroom. I told him this is unacceptable and he just walked out without apologising. The hotel itself seems like a halfway house for recently released prisoners. On more than one occasion the police would pull into the car park and check out the back of the hotel. This hotel gave me a severe uneasy feeling and I couldn't wait to leave. The WiFi was good though. I'm editing this review after reading the response by the owner. My behaviour at the front desk? I wasn't rude or angry. I simply explained my problem with the room. You did not offer a refund. That's a lie. If you had offered a refund you can rest assured I would have taken it as the room stunk like an ashtray. As for your excuse that the room smelled of cleaning products... that's another lie as I asked the cleaner if I could smell what he uses to clean the room and he let me smell it. It was nothing like the same smell. My review is an honest review of your sub-standard hotel. Honesty is something you should work on as well as getting your...

I'm not sure how other people prefer their beds, but the bed at sure stay was way too firm for me. The nighttime workers were very helpful. They helped me get my bags into the room as I am severely disabled. In which I walk with a cane and only have one functioning hand. The next morning, the cleaning lady was helpful by assisting me with my bags putting them on the cart, but we couldn't understand each other due to the language barrier, but we got along just fine otherwise. The woman who was working the desk the next morning was not helpful at all until the last 2 minutes I was there, where I couldn't push the cart out the main entrance door. Even as I was trying to get the cart through the doorway into the lobby, she kept saying, "You're doing it wrong, you're doing it wrong," instead of helping me push the cart at all. As for the Continental Breakfast, I didn't bother going. It was very basic. Everything was crowded on one long counter, with cereal dispensers offering Raisin Bran and Frosted Flakes, a little waffle maker, flavored water dispenser, and coffee with no creamers. I was surprised at all of this as the building still has the grand opening sign still out front. If that was the actual grand opening, I would have been very...

FRAUD ALERT. Attention GRC attendees and others, don’t do business with this hotel. I canceled according to their policies and conferred with the third party and confirmed. I had to cancel because my flight was canceled. I am sure they will argue I didn’t. I could add proof, but refuse to refund though it was consistent with their policies and the third party agreed. I am a Ph.D. professional and all they provided was incoherent babble that is inconsistent with dates etc. They blame the third part and the third party blames them. All around, go to the Hilton at Riverwalk or anywhere else. The cost isn’t different. Plus after canceling, I received an email regarding a massive Covid outbreak at the hotel. They emailed a warning the day before scheduled check in and a day after a canceled. Sleep in your car first. I guarantee the reviews here are mostly fake. How do I know? Shady policies lead to shady reviews run my shady people. My company views their actions as fraud, and they plan to work with the purchasing card company to pursue it. I recorded the phone conversations to show the inconsistencies. In my state, that is perfectly legal. I checked beforehand. He inconsistencies between the two support fraud as I discussed with all related...