Popeyes Louisiana Kitchen — Restaurant in Lewisville

Last week my girlfriend and I ordered 2 fries, red beans and rice, jambalaya and 2 pieces of chicken with 2 biscuits. I was given the smallest breast in the world, one lot of fries and no biscuits. i complained and got another piece of chicken. I sat down to eat and noticed only 1 bag of fries. I asked again AND about the biscuit and sat and waited. I got the fries and no biscuit. I asked for the biscuit and told the young man at the counter this wasn't acceptable and he needs to listen to the orders. He told he and I quote "I don't care, just tell me what you want, I just don't care." I informed the manager and she didn't do or say a thing, she obviously doesn't care either. I am rather sure she didn't speak English at all or at least very well. My girlfriend speaks Spanish and informed me that the young man said he didn't sign up for this. My question is what exactly did he sign up for? To serve the public? Get the orders right first time, not second or third or did he sign up for getting everything he possibly could wrong and not to have to hear about it?

So, after all of this when we had most of our food the fries were cold as was the chicken which was also over cooked, the jambalaya was mush, not rice and an assortment of slightly spicy tasty things but mush. The beans and rice were OK as was the one biscuit we got.

I thought about calling the corporate office but why? It is obvious they don't care. Terrible food served by people who don't care, their words not mine.

It is examples like this within the fast food industry that are having the rest of the country (educated or dues paid) that have a serious issue with these people being paid 15 dollars an hour.

All in all a waste of money combined with a...

( THIS WAS THE NIGHT MANAGER HEAVY SET MEXICAN LADY ) Y’all knew I was coming here to post this review ( I mean I told you guys I would lol ) so about 3 weeks ago i return back to this location ( I’m the guy who posted about the lady screaming at me through the drive through ) I’m ordering my food through the drive through as you usually would .. and the lady keeps insisting I get the combo but all I want is the drink no dry biscuit... so she yells at me like my last visit up there “ COME TO DRIVE THROUGH NOW!! “ english was vet horrid once again ... so I get to the drive through and it’s a Asian lady ( she’s been a sweet heart every other visit ) and I tell her my order and she takes my card and that process ... so I ask who I was speaking to on the drive through mic and she ignores me ... so I ask her for her name cause I was going to be calling corporate again .. she ignores me once again .. I tell her this is against her policy .. still ignores me .. about 2 min after a heavy set Hispanic women comes yelling at the window “ I THOUGHT I TOLD YOU NOT TO COME BACK !!! “ she the shuts the window and tell me to leave and eat somewhere else .. I ask if I could please have my money back and she says “ LEAVE !! GO SOMEWHERE ELSE AND EAT !!” I then call corporate who forwarded my issue to the branch owner who never gave me a call and when I called corporate a week after they said that the branch owner says he called me back when he never did .. I am now taking legal action against these thugs at this location for stealing my $10.56 and will try to get this branch taken down !! — I also uploaded the video from my dash cam to YouTube 800,000 views already will a lot of angry customers who experience the same treatment from...

During our visit to the restaurant, we were incredibly fortunate to be served by Francisco whose dedication and professionalism stood out — even more so given the lack of support from some of their colleagues. Despite the challenges, Francisco handled everything with grace, ensuring we had an exceptional dining experience from start to finish.

It was clear that he was managing more than their fair share of responsibilities, yet they never let it affect their attitude or the quality of their service. They greeted us warmly, took our orders with care, and made thoughtful recommendations, all while attending to multiple tables without missing a beat.

Even when it seemed like others on the team weren’t stepping in to help, Francisco remained composed and attentive. They consistently checked on us,all with a genuine smile and a positive demeanor that made us feel valued and cared for.

Their commitment to creating a great experience, despite the circumstances, was truly admirable. It’s rare to find someone with such a strong work ethic and passion for hospitality.Francisco turned what could have been a frustrating situation into a memorable evening, showing resilience and kindness in every interaction.

The restaurant is lucky to have someone like him on the team a true professional who leads by example and demonstrates what outstanding service should look like. We sincerely hope their dedication is recognized, and we look forward to returning in hopes of being served...