Tacos Y Mas — Restaurant in Lewisville

I usually have a great experience at this place but my last visit was far from good. Let me start by saying DO NOT GO RIGHT BEFORE CLOSING TIME!!! I have been craving some birria tacos for a while and have had some really good ones here...but...ever since they changed the birria taco platter it has gone down bad. Before you could get 3 birria tacos with consome, cilantro and onions for about $12. Now the platter comes with 2 tacos, consome, rice and beans. Personally I don't really care for the rice and beans so the first version of this was great!! Also before the individual taco was $2...now its damn near $4 for 1 taco!! So after craving for a while I went to the Lewisville location last Thursday night about 10 minutes before they closed. I was so happy that I made it!! I ordered the birria platter with an extra taco because 2 is just not enough. I get that they were closing and probably trying to wrap things up but I was SUPER disappointed when I got home and opened my box...the tacos were NOT grilled (they usually are) they barely had any cheese which was half melted, barely any meat in them and the consome was CLEAR!! CLEAR!!! I've never had clear consome from them!!! It was gross!! I was sooooo mad I paid over $20 for this garbage!! It was too late to take it back or I would have. To make things worse I WAS STARVING!!! I specifically waited until the end of the day to eat because I wanted birria tacos so bad!!! This experience was terrible and I don't think Ill be going...

I used to love this location. I dont usually leave reviews, but this needs to be called out. It's really gone downhill the past 2 years. The food is okay. But the employees are consistently rude. I don't speak Spanish. I'm very white. Several employees find it funny to make you repeat "birria" multiple times before they will correct you. The facial expressions made during these interactions describe "disgusted" well. I do apologize for not saying it right, and I've ignored this situation. Excusing the company for hiring younger kids. But, I cannot ignore what has happened the past two times I've tried to order from the Lewisville location. I always greet the employees with a smile and patiently wait. But, I've now stood at that counter on two different occasions. Only to be ignored for several minutes. At that point I just smile and leave. I've never done anything to deserve this disrespect. And to those who will try and justify this treatment. Neither occasion were they busy, and there were multiple employees on shift. Their children were restocking the soda cooler. Tonight, the taller lady even tried to get the shorter lady to take my order. The shorter lady said something that made the taller lady laugh. Then neither would make eye contact. I stood there 5 minutes before I concluded, I just am not welcome in...

If I were just rating the food this review would be a solid 5 the food is delicious. However the customer service at this particular location is terrible. We used to stop here at least once a week. Last month it took them over 30 minutes to get us our order. This was partially because their credit card machine was down. When we finally got home we were missing part of our order. After some back and forth they finally agreed to give me make it right next time I stopped by.

We made the mistake of going back.....it was 5 of us it took about 15 minutes and we received one order another 5 minutes finally received another order....some orders were all mixed up and one order after 30minutes never arrived. After all that we had to wait an additional 6 minutes after we were done eating because the credit card machine was being repaired since we arrived...and they were still working on it. We finally paid the two girls at the register never even said, thank you, sorry for the inconvenience and never even looked up at us except to hand is the receipt and ask for a signature.

I frequent other locations and I love the food and 5 star customer service. I would have given this location a 1 since they are extremely rude but the food...