Jet's Pizza — Restaurant in Lexington

UPDATE- 5/31 I was pleasantly surprised when the General Manager took the time to reach out by phone, wanting to make things right after my experience. He was friendly, understanding, and expressed how important all Jet's customers were to them, as well as making sure each customer enjoys superior satisfaction, from not only the product, but the service as well. I was pleased to discover that this high end pizza establishment does have the right people in place that truly do care about customer service and satisfaction! 👍🏻👍🏻🌟🌟🌟🌟🌟

Gave my pizza away to another customer, then just simply says "oh we'll just remake that for you, it will be about 10 -15 mins". No I'm sorry, no coupon, or small freebie, just "oh well". I, like most people, order ahead of time so I can pick up food and head home after a long day. Things happen, yes, but they are below the bar on customer service. I am new to the area and a new customer that...

Love Jets Pizza, I come here often but today my experience was far from perfect. I called in my order, I tried to not go with the automated system and it still took me there, so I went with it to continue to order my pizza. When I cane to the Palomar Ky location I was treated well with the first person I spoke with but when I found my order wasn’t correct I relayed it to the gentleman and he said let me get a manager.Then I was greeted by the manager whom didn’t realize how to handle customer service. All I wanted was my pizza cut into squares and this man continued to tell me why he couldn’t and what I should have done when I called the pizza in instead of just fixing the order. It was extremely frustrating, I wasn’t asking anything for free I just ordered a pizza and I wanted it the way I ordered but clearly I was wrong for how I ordered it. I’ll make sure to go to another...

Edit: After a poor first experience, the owner called me personally to discuss my concerns. Based on the owner's willingness to engage with his customer in a constructive and positive manner, I gave Jet's a second chance. I'm glad I did!

The food is awesome. The 8 corner pizza is crispy, buttery, the toppings are generously piled on and the sauce tastes great.

The order process over the phone was fantastic with friendly and helpful service, the delivery was flawless, everything was piping hot. One of the best delivery pizzas I have had.

I'd be happy to order from them again and appreciate the willingness on the part of this business to make it right...