Papa Johns Pizza — Restaurant in Lexington

I ordered at 8:22PM and the first time the order arrived, I watched the delivery driver get out of his car out of uniform, with no mask on. His car did not have a topper on it stating he was from Papa John’s. Then I proceed to watch him get my box out and set it on the roof of his car and fiddle with it (opening it just general fidgeting) and then eventually bring it up. Upon arrival it takes him probably 5 minutes to just bring up to me. I call the store and ask for a remake as it was unsettling to watch all this admist a global pandemic and they said they would remake it and send it with a DIFFERENT driver. I wait another hour and 15 minutes and call back just to hear that it is JUST NOW being sent out again. Okay fine. Then I look out the window ten minutes later to see the same man in just a white t shirt and shorts piddling around getting my pizza out and just wasting time. Again, no mask. I didn’t even eat the second one. My appetite was shot from being sent the same driver who is not following CDC guidelines and just being disgusting in general. I make my third and final call for the night to a less than pleasant manager “Jimmy” who gives a refund and no apology or explanation as to why my request for a different driver was ignored after his gross behavior. I will not be back for a very long time. If I want Papa Johns I will call the Palomar Centre Dr location in Lexington, KY.

Edit: While I do want to leave what happened in my review, the manager named Amber did more than ever expected to make this right for me. She reached out and sent a heartfelt voicemail to me expressing concern and regret for what happened and remade my food and issued a refund. That is how you make a customer want...

Pizza was delivered to the wrong BUILDING. Employees in the building that received the pizza told the driver the pizza was not for them and the driver insisted they keep the pizza.

Someone called from Papa Johns about an hour later and we told them the pizza was not delivered to us. They said they would get another one out "for free" (as if we hadn't already paid for the pizza in the first place).

After an additional wait the same driver brought us the pizza and told us he gave the other building our pizza. When it was pointed out that the building number is a different number he said he would ask the manager for a refund, or we could call.

My coworker called and the manager was completely indifferent and refused to refund even with it being due to their driver's incompetence and a language barrier stating, they got the "2nd one" free. No sir, we got the first one we paid for after waiting 2 HOURS. If a 2 hour wait for a pizza is acceptable, the staff...

Update!! Definitely got food poisoning from this place. Within 15 minutes of eating the pizza my stomach hurt. Each time I go to the restroom tonight, and something comes out, I hope that it’s the last and I feel better. Chills, vomiting, and diarrhea all night long, classic food poisoning. Warning to not eat from this place. I had one kind of pizza and my family had another, they are fine. You are definitely better off to get pizza from somewhere else!

Ordered pizza on a Sunday night, it said delivery between 49-59 minutes, took an hour and 20 minutes and the pizza wasn’t even hot. It’s not cheap pizza either. You’re better off ordering...