Roosters — Restaurant in Lexington

Not good for families or groups.

Roosters used to be one of the best crowd pleasing casual restaurants in the area… due to it’s large menu and friendly staff. But, something has changed. They used to have something for EVERYONE… meaning the meat eaters AND the vegetarians in your family or group! Roosters HAD the BEST veggie burger in town! It was a “Morningstar” burger with the perfect mix of condiments… and you could get it with “The Works” to make it a feast! But, they recently removed it from the menu. We can’t understand the reasoning in eliminating this menu option. A small inexpensive box of frozen Morningstar burgers can be found in virtually EVERY Kroger, Walmart, and almost ANY other grocery store throughout the United States! Morningstar burgers have been around for many decades! Any restaurant could easily stock a few boxes to please the veggie loving customers (or anyone else that is on a fat/cholesterol restricted diet) or anyone just wanting to turn over a new leaf and shed a few pounds, and eat healthier for a change by substituting a veggie burger for a meat burger once in a while). Even if they don’t sell that many, these burgers are FROZEN! All they have to do is buy a few and heat it up or grill it and serve it just like they do all their other burgers! I guess we will be looking for a new “favorite restaurant” now... where no one has to settle for a "snack" from the "Appetizer" menu instead of a meal from the standard menu. Our family and friends were VERY disappointed in...

I’ve loved the food and service here for years. Always before the bartender and staff friendly and courteous, except for one. Christina use to be nice and friendly. But due to an incident 2 or 3 years ago, not involving us personally, she got an attitude and totally changed. I believe that a mutual acquaintance of hers and mine had an extramarital relationship with her. I don’t know for sure because he never told me, but the body language between the two of them was telling. After that she TOTALLY was a different person. Not a smile or a friendly laugh, like she does with other customers. I watched her today, interacting with other customers. She was smiling, talkative and friendly with them. So to hell with her. It’s her problem, not mine. But I’ve ALWAYS tipped AT LEAST 20%, but not today! I left her less than 40 cents. And that was too much! And in the future I’ll call first to find out if Christina is bartending. If she is, I’ll go another day or order pick up. And after reading dozens of reviews, good and bad, and finding that management doesn’t answer any of them, I figure they don’t care what customers think. So, I doubt anything will change. So Christina,...

Worst customer service ever! I ordered $100 worth of food and had it delivered through a third party service and after waiting patiently for an hour (didn't mind this) i came to find out that they had significantly messed our order up. first of all we had ordered mozzarella sticks and did not receive them, second we had ordered the nachos deluxe (which is a $11 app!) and received straight up tortilla chips with NOTHING on them, and we had asked for everything to not include tomatoes and they all did. the last thing wasn't that big of a deal but if it had been due to an allergy no one would have been able to eat any of it. So after all this i decided to call the roosters and tell them what had happened only to be told that if was not their fault and if we wanted it corrected we would have to go to the store (mind you the reason we ordered for delivery is because all the roads are iced over) which is an hour away from my house. after explaining to the "manager" that we wouldn't be able to do that all she offered us was a $15 credit... on a $100 order!! extremely upset and will not be ordering from them ever again!!! I would give 0 stars if i...