Sakura 12 Japanese Restaurant — Restaurant in Lexington

I have celiac disease and am dairy intolerant, so, item descriptions are extremely important to me. I ordered from Salura 12 via Grubhub today. I ordered a spicy yellowtail roll and a spicy white tuna roll. Neither description mentioned that they included crunch made from what was later described to me as being made "from flour". When my sushi arrived and I saw the crunch inside, I immediately called the restaurant. Not only was it like pulling teeth to find out what this ingredient that wasn't included in the descriptions of either item was (& what it was made of), when I asked why they didn't mention that this item made from a common allergen and food many people have an intolerance or sensitivity to when other items DO mention crunch included, the guy actually attempted to deflect responsibility by telling me "all Japanese restaurants include crunch in a spicy roll"-which is a blatant lie. I have ordered spicy rolls from Japanese restaurants all over Lexington, southern California, Portland, Oregon, and Tijuana, Mexico and NEVER was crunch included UNLESS it was mentioned in the menu and I don't remember anywhere else that includes crunch in a basic spicy roll.

These people are irresponsible and negligent in protecting their customers from potentially being poisoned by common allergens and foods of intolerance, liars, and refuse to accept any responsibility, whatsoever, for their actions even so much as just saying "I am sorry about that, we'll fix it immediately". If you eat there and end up being poisoned by an ingredient that was included without being listed, please sue them. They need to learn that they cannot escape culpability by lying or passing the buck to other, innocent and responsible restaurant owners. I cannot begin to express how much angrier I am because their employee chose to lie and pass blame to me by claiming that spicy rolls "always come with crunch" at every Japanese restaurant, like I should have just known that crunch would be included when it wasn't listed as an ingredient....

I've eaten here 4 times. Each time I received way more food thst I could eat in 1 sitting. A friend went with me the 2nd time. She got the sesame chicken, which was big pieces of chicken, full container of rice and a pork egg roll. All that for$7.95, the special. That evening, I got the filet, shrimp hibatchi style. It had big shrimp, steak, onions, and broccoli on top of the rice and it was so much it was flowing from the container. The 1st time that I visited here to eat, I had sushi. It was fresh and delicious. The 3rd time I ordered General Tsos chicken, the special for $7.95. Again, there was so much food it could have been shared with another. It had large pieces of white meat chicken, plenty of sauce, an egg roll and all on a full container of soft fried rice. Delicious! 4th time, tonight, I ordered the shrimp fried rice. I expected a small fried rice container like most Chinese restaurants give you, but no, it came like an entree. Large, plump shrimp on perfectly fried rice. Came with pork egg roll. I also ordered the pork dumplings, fried. You receive 8 for $5 something. Every order comes with their house sauce, which is a slightly sweet, thick sauce that is devine. The owners always greet you upon entering the store. Everyone is very friendly and they don't have a problem when you need extra sauces. The eat-in area is small but has a number of booths. The restaurant always smells clean and is visually clean and well kept. The drive-through is always busy, but they're efficient to get you through quickly I can't say enough about the food quality or quantity. It's my new favorite place to eat. Don't worry about the other reviews. Could we have had different owners.?.? They are always extremely busy, so many people must agree with me. I'll post some pictures...

Culinary Diversity continues to be a beacon drawing diners to the "East"- ern Area of Lexington. Now at 1015 Winchester Rd. "SAKURA 12" is the first Choice in Fresh Sushi with a few Staple Oriental offerings- (the General Tso's Chicken is the Bomb) - for those still " try something new and learn a bit about Cultural Cuisines- Challenged"!!! Long time local residents may recognize the outer shell of the building as KFC Buffet, however, there all familiarity ends as the inside has morphed into an artistic, elegant, yet casual, relaxing low light, chic in style neighborhood sushi bar... Japanese Steakhouse,... Hibachi..., and Oriental Wok; There's something suitable for every taste available in Oriental faire. Order at once up front at the Sushi Bar before finding a cozy booth to settle in or if you like, park yourself on the large take-out Pew and watch the Sushi Chefs on Duty Hand Pick the freshest selections in whatever sushi you've chosen for your order which they thenArtfully Slice for your choices of sushi orRolls, (I consider myself adventurous and try all kinds of dishes here but my all time favourite is a classic cool crisp cucumber,and sweet crab bound by perfectly ripened avacado- "California Roll" and at Sakura 12 they are always half price so I can get TWO of their purely Perfection renderings. The atmosphere is alive and condusive to neighbourly chats between loyal regulars and adventurous new comers yet gently private enough for a one on one date. All righty then I guess that's about it cause I see my Kobe Beef Steak Roll and both Cali's are plated and headed my way... Yes I know Sushi means " with the Hand" but I still like my...