Sneaky, Dirty, Hot event

This review is for Smithtown Seafood and West Sixth. We went for the Lexington Humane Society kitten event. We ordered online from Smithtown through the QR code from Wes Sixth at 5:15 pm and by 6:00 p.m. we hadn’t received our food. After 6:00 p.m. a waitress came through and picked up the QR code table tents for ordering from all the tables without talking to anyone or notifying any tables of issues. The table next to us also never received their food, and when the waitress came back they flagged her down and she told them that there was a glitch and the restaurant wasn’t receiving orders. I went into the restaurant from the bar and the cashier told me the online ordering system was supposed to shut off at 4:00 pm, but didn’t because of a glitch. There are no signs indicating you can’t order after 4:00 p.m. My spouse overheard the waitress tell the table next to us that there were other orders affected. Smithtown nor West Six made no attempt to address the issue despite knowing there was an issue. They made no attempt at customer service by announcing the issue. Instead, they tried to sneak through and pick up the QR codes without talking to people to see if they ordered online or offering a refund. We had to go into Smithtown and ask for refund. This place is always hot, greasy and dirty. When we told the Lexington Humane Society workers about hosting with another venue, they even complained about the humidity and the poor kittens. 0/10.