SWAY BAR — Restaurant in Leyden Township

Thursday after work, a group of us searched this bar on Google and we decided to check it out due to the reviews. We were excited to support and Small Business. As soon as we came in we immediately started drinking with an open tab. Once we got our drinks we played a round of Air Hockey. Afterwards we moved on to Mortal Kombat which was pretty awesome because it was an old school set. Next we decided to go spend more money and select a few songs to play. Everything was going smoove until it wasn’t.

When we selected the songs it showed there was 3 songs ahead of ours in the queued. Once the 3 songs played there ended up being 4 additional songs add before ours. I went to look at the box and it showed it was songs added by the system operator or something (whatever that means). When it was time for our songs to be played the music we lowered. When I approached by the owner I simply told him we purchased songs and wanted to know why they were being played on a low volume. Without any issue, he eagerly went over to turn the volume up which was great and I appreciated it.

So next thing you know the bar calls for everyone to grab a last drink and close their tabs. My friends and I approached the bar and one of the bartenders serviced only one of us. When she came back she just left the beer and brought the tab ignoring my request for additional drinks. We stood there for 15 minutes before she returned. Upon her return she was with her manager and I began to talk to the manager expressing that the bartender could’ve been more attentive. She came over and only took one of our last drink orders without even asking if anyone of us wanted another drink. The entire time I’m expressing my concerns the manager is tapping the bartender tell her it’s okay and calm down. The bartender was not even on edge. She was listening and had an understanding attitude. After speaking to the manager and watching her behavior and listening to her words the owner Sway came over. He respectfully asked who did not receive their last drink and politely offered a free shot. I respectfully declined and proceeded to express to him that his bartenders should not be drunk. This is a professional place and drinking on the job is irresponsible. She should be in a more chipper mood rather than a drunk mood because as a woman she was giving majority of her attention to the men as if women do not tip or our tips are not worth providing good customer service.

While speaking to the owner, the manager disrespectfully says “You didn’t even tip.” This struck a cord for my group because I originally wrote a tip on there, but then I decided to scratch it off because the customer service was just subpar. The bartender did not deserve my money and the manager acted as if she was entitled to it. That’s not how the service industry goes. When the manager said those words my friend instantly read her her rights for being rude, disrespectful, unprofessional and prejudice.

Overall the experience could have been better if everyone who worked there was not drinking and focusing on themselves having fun and paid attention to creating a customer service experience. We worked nearby this place and could’ve became regulars, but the unprofessionalism...

A few months ago, I was just having fun with my friends, playing around and suddenly the owner got into a rude confrontation and I wasn’t asking for him to get involved in this… because I talking to person B because person B started the verbal argument first on purpose and then the owner started saying everything that boiled me in full anger… he already wrecked up my night… not once, but twice…. And now this is the third time the owner boiled me up more than ever, once again… I tried to say something because I tried to be defensive about how I feel, but no, I can’t because he over rude and he interrupted me and now I wish I rather file a complaint against him and rather want him to lose his job for good… I DON’T TRUST HIM ANYMORE LIKE I USED TO WHEN I FIRST MET HIM!!!!!!!!!! I feel like I’m in full of real anger!!!!! This is all his fault!!!! The owner walks to me and gets involved into a verbal argument… then I said I rather bring my belongings whatever I want whether he likes it or not…. Then he continued to argue with me and acted over rude to me over some I can’t bring this I can’t bring that…. I told him too many times yes I can…, and now he boiled me and I can’t even enjoy my night at this point because of the owner’s attitude and disgraceful mouth!!!!!! I had tried everything…. But the owner already wrecked up my life, my night, my fun, everything…. It’s all his fault for letting himself get away with what he done wrong to me!!!! NOW I’M VERY AGGRESSIVE FOREVER!!!!!!!!!!! I wanted to file a real complaint… but I need someone to help me do something… cause otherwise, the situation’s going to get worse and worse and it’s already gone get me a lot more angrier and angrier!!!!!!!!!!!!!! And now he ruined my entire life for the last time!!!!!!!! And I refuse to be banned from...

A Gem of a Sports Bar: Where Bartenders and Owners Shine

As a seasoned sports bar enthusiast, I have visited my fair share of establishments, but none have left quite the impression as Sway's .From the moment I walked in, I could sense a different vibe—a welcoming atmosphere that was a perfect blend of camaraderie and passion for all things sports.

What truly sets Sway's apart, however, is the exceptional team behind the bar. The bartenders here are not just mixologists, they are entertainers, storytellers, and friends all rolled into one. Each drink is crafted with precision, each conversation genuine and engaging. It's evident that the bartenders here truly love what they do, and their enthusiasm is infectious.

But the magic doesn't stop there. The owner of Sway, although not a great pool player, is a shining example of what sets a great establishment apart from the rest. Always present, always attentive, the owner goes above and beyond to ensure that every patron feels like a valued guest. Their passion for creating a top-notch sports bar experience is palpable, and it reflects in every aspect of the bar.

Whether you're a die-hard sports fan or just looking for a great place to unwind, Sway's is a must-visit. With fantastic bartenders who double as entertainers and an owner who truly cares about their patrons, this sports bar is a gem that shines brightly in the crowded landscape of sports bars. I can't recommend it...