Music and vibe was great, server was really nice, but she was not good.
Wings were bad. We usually go to the Chasers in Niles once in a while specifically for the wings; we were in the area so decided to try this Schiller park location, it was not good.
Hot Bbq tasted nothing like bbq nor hot, kinda tasted like a bad Asian zing sauce, my friend thought it tasted like mango, neither of us tasted the hot bbq. It was nothing like the hot Bbq at Niles.
Ordered the wings well done, not only were they NOT well done but they were cold. Wings also came out relatively quick, which initially seemed nice but then we realized either they knew what we were going to order and started frying them before or maybe they didn't actually cook them to order and instead just reheated wings and tossed them in sauce? Hopefully not.
We then had to wait quite sometime to share our thoughts because the server didn’t check on us for a while, and we couldn’t find her to wave her down. When we finally shared our concerns she brushed it off and just said “our hot bbq isn’t hot”, but all we said was the sauce didn’t taste like hot bbq, and we were unsure if it was mistake (given wrong sauce) Instead of further investigating, or an offer to remake/replace; she just brushed us off, not a single accommodation was offered. I’m not even entirely sure if the sauce just tasted off or if we were just flat out given the wrong one?
We decided right then and there to just leave, asked for a to-go box (hoping someone at home would eat the wings) and it wouldn’t be a total waste, she brought the box but then I had to find her again after a while, for the check, because she didn’t bring it. Usually asking for the box is a universal “we’re ready for the check” lol
The worst part of the experience was by far the check-out, they have the handheld machines where you pay at the table, which is fine. However, the server was literally side by side with me staring at the screen as I entered the tip, felt relatively uncomfortable.
We were just disappointed because it ruined our appetite, and we liked the vibe; would have loved to comeback had either the service or food been half as good as the atmosphere. Niles service is iffy sometimes, but the food is always consistent. Maybe one day we’ll return for the atmosphere, but till then we will vibe to the old people...
Read moreMy wife and I went to Chasers, in Lake Zurich, on Saturday, 4/27, to get out of the house and watch the Cubs game. Shannon was the bartender. When we sat at the bar, we had to wait about 5 minutes for her to stop talking to her friends, at the other side of the bar. It's fine to speak with people, but she was the only bartender, and even though it was not busy, her head should be on a swivel to ensure that all customers are taken care of. When she did, finally, come over to us, she was very nice, but not apologetic. After she gave us our beers, she went straight back to her friends. She never looked back at us to see if we needed another beer and I had to wait AGAIN. When she did come over, I asked her if it would be possible to turn up the sound on the Cubs game. She said she would ask, but didn't think they would be able to do that. She went back to her friends and I don't think she even asked. She never came back to us to let us know what the decision was. After I finished my 2nd beer, we left for another place that may act appreciative of their customers. We live very close to Chasers, so it is convenient for us to go there. However, we will not be going back until the service people are trained in proper customer service. It evidently has not sunk in with Shannon. One other note - it is always so dark inside, even on a sunny day, which this was. Either turn on some lights or open some shades. It is so dark, I need to turn on my phone flashlight to read the menu. No wonder it was not busy on a sunny Saturday afternoon. They do have a patio, but no one was out there. It's sad because it is a nice big place. They seem to have gotten apathetic in...
Read moreI visited this place last month and enjoyed the experience. It had a much more upbeat atmosphere than I anticipated. However, the place also has a decent sized menu.
Prior to coming here, I was looking for a place to go on my laptop and eat some chicken wings. When I arrived, there was security, checking IDs. They were cool enough to let me bring my laptop in and work, even though it wasn't particularly an ideal setting.
I then ordered some chicken wings, which were okay but nothing special. The quality of the chicken could have been better and they were kind of too plain, if that makes sense. Not that bad though overall. Now the sweet chili habanero sauce that I got with it, was excellent. I don't even usually like this type of sauce with my wings but this stuff just had such an amazing flavor.
As before mentioned, the atmosphere of this place feels like more of a hangout. There are darts and spots to chill outside on a patio. I came here on a Tuesday evening and the place was kind of crowded. I bet on the weekends the place gets packed. I could also see the security having to be utilized occasionally as well.
The staff was very welcoming and on the ball. They were sort of busy but didn't seemed to be in a big hurry or impatient.
Overall, this place had an upbeat vibe and seemed to have good nightlife. They have a wide range of food on their menu and have very good...
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