Liberty Tavern — Restaurant in Liberty Hill

I'm incredibly disappointed with this restaurant. We've been regulars for a couple of years and spend way more money here than we should (around $120 on Sundays and $100 on Wednesdays....that's over $800 per month) because we want to support local, but tonight was the last time we'll dine here.

I started following them on Facebook recently and they sent me an instant message with a buy one entrée get one free coupon...awesome right? Well, I went like we do every Wednesday night and told the waitress about the coupon before we even ordered a glass of water, keep in mind we've never used a coupon here before. No problem. We went ahead and ordered. They had a sign that they have bogo burgers on Wednesdays, so sure why not. We went ahead and ordered that too. My husband gets off late so I ordered it to go.

We arrived around 5:15ish. My kids got their food about an hour AFTER we ordered it and then finally my food came out an hour and half after I ordered it...no joke. We didn't get our check until around 7pm.

When the waitress came to our table to present the check she said the manager (Joe) would not honor it because they don't stack coupons. I only had one coupon and the only coupon I've ever tried to use here, plus..I told them way before we ordered anything. There was no signage stating you can't order the burgers to go and the waitstaff didn't even know that. That would have been no problem whatsoever had they said something when I was ordering. The manager didn't even have the decency to come to our table and apologize for any miscommunication and try to make it right.

I asked to speak with the manager and when he came to our table I explained I only had one coupon and was not aware they wouldn't also honor their daily special with it and he was incredibly rude. I told him I had to wait an hour and half for my food and he just smirked and treated us poorly as if I were lying. In the end the manager did honor the coupon, but this is not about a coupon or money at all. This entire review is about treating customers with respect and just overall decent customer service...which shouldn't be hard.

I'll never dine here again. Word of mouth can kill a local business in a small town. Treat your...

Tons of staff yet zero service.

Food is good, the joy stops there. I swear I must have invoked a curse.

Arrived, went to play area. Sign says "go inside for service ". I go inside to the bar, tell them I'm outside by food truck. They give me a menu and say go outside, they'll come to me. Perfect. I sit outside for 10 minutes. I then go up to a waitress who says "oh we don't serve food there" and points to the sign. I say "I did go inside, they told me to go outside" ok, miscommunication and vague sign. I'd recommend "no food service here, go inside to ORDER or go to food area by building" No biggie, I'll avoid next time.

The waitress I found then says she'll send someone out rather than help me, but maybe she's busy, ok. I go sit in the food area. They have 3 waitresses serving a total of 3 tables, including mine. The only thing is somehow 3 waitresses hit the only other 2 tables all around me and kept walking away until one of the other tables asked if they'd help me.

Once I do get my food, it's SWARMED by flies. I eat outdoors at a lot of patio restaurants. This place must sit on swampland it's so BAD. The waitstaff reseated multiple tables indoor during my time there. The door thresh hold going from outside has a tall lip, and 2 people tripped in 30 minutes. One was a little kid who landed on his face.

On top of that, they missed a whole part of our order and put onion on the food I requested be removed.

It's sad the food is good because the service stinks. Update your signage, remediate the pests, improve your flow so you know when you have menus out unserviced, and don't act as if your customer shouldn't be annoyed when they come to your place only to be ignored for a total of 20 minutes.

On their own, none of these things are noteworthy. Every restaurant has hiccups here and there. But combined I can only wonder what front of house and ownership are doing, I feel bad for the waiters. If this places goes out of business it won't be because of the food.

I swear I'm not a Karen, but my god, this place sure makes you feel like one. What a wonderful waste of time and money on a beautiful Sunday. I wouldn't go back if...

Our experience was horrible from the get go. Our group of six arrived shortly after 5 PM. There were only six other people in the restaurant, but it took about 10 minutes to take our drink order and maybe 10 more to take our food order. They were out of rice and another side item my friend tried to order. We waited at least another half hour for our food to arrive. The food all came out at different times. We had to ask for food items they forgot. They sat down the wrong salad in front of my granddaughter. The waitress argued with my daughter about it not being the right one, saying she put it in correctly. She came back and said, "Oh, I'm sorry, that salad wasn't even meant for you." My other granddaughter's kid's burger was raw. My daughter asked to have it cooked more. They took the plate with the fries. It was at least 15 or 20 minutes later that it came back. By this time, we were almost done with our meal. My granddaughter said her burger tasted burnt and her top bun was burned. I asked several servers/waitstaff walking by if I could just get a top bun. It didn't have to be toasted. By this time, everyone is done eating except me (a very slow eater at salad). I finally get up and go to the door to the kitchen and yelled to who I guess was the chef: "Could I please get a top bun?" He screamed at me to "Get out of my kitchen!", twice. I wasn't even in the kitchen. My granddaughter's bun finally arrives a few minutes later, toasted, but she was so upset at the entire situation that she couldn't eat it. I asked the waitress if she could please take it off my bill and she said she'd have to check with the manager. It would have been nice for the manager to come over, but they did take it off my bill. Only needing two bills, the waitress had to ask each of us what we had ordered. I will say, the food that came out correctly was good, but it put a damper on our evening out with friends to look at Christmas lights. We will...