Jimmy John's — Restaurant in Libertyville

I went through the drive through and a girl just said the name Jimmy Johns. No other greeting, just the name of the establishment. Not sure whose idea that was but its neither 'cool' nor good customer service. She didnt say how could I help you, or anything, she rudely said I can take your order. To which I asked is that really how you greet people? I then proceeded to explain that it was not very good customer service. To which some other guy came on and said we'll then you're going to have to find some other place to eat because thats how we greet people. I couldn't believe that, so I left without ordering. I then called the restaurant and pressed the prompt to talk to the manager. The manager sounded just like the guy who interrupted the drive thru conversation, so I asked if it was him and he said no, although, he later made a few remarks that led me to believe it actually was him. I asked his name and he said it was Jeremy. I asked for the franchisees phone number and he said he's not involved with this place, and I wasnt getting that number. As a business owner myself, I find that very confusing. He then said I could call their corporate office and gave me a number which I called and it said the mailbox was full. So I called Jeremy back and explained to him that the number he gave wasnt accurate and I asked what the district managers name was. He refused to tell me, but said I could google it. When I googled it a lady named Angelique Balduf came up, so I called the store back to ask Jeremy if that name was accurate and he explained that he had never heard of that name before. But that the name I was looking for was a man named Darren Maple like the leaf. Why he now gave me a name is beyond me. But when I googled Darren Maple Jimmy Johns nothing comes up at all. I did learn how to file a corporate complaint and have done that so we'll see how it goes. I definitely like a good Jimmy Johns sandwich - but to tell someone if you don't like how we do things to go find some place else...

I'm done with this location. Out of the 3 times I've been here they've only gotten my order correct once. I gave them 3 chances but I'm just done wasting my money and time at a location where the workers can't bother to read the order slip. I do all my orders online so it's simple and they can just read and make as they go. Went to this location yesterday for the last time for a last chance and the female worker literally handed me my food and went back behind the counter. It was a pickup that I hadn't paid for yet. I was paying in cash. I literally said um..don't you want my money? And she then looked at the receipt and said omg yeah. Like.. really? If I wasn't honest I'd have left with free food and they would have been 30 dollars short at the end of the night. This location needs to hire workers who read order slips and receipts or else they are going to be in some trouble. Wish I could talk to the manager or franchise owner but since there's no way of doing that, here I am leaving this review. The only good things this location has going for it is that it's got a drive thru and is in a good location. I will unfortunately never be coming back after giving them chances to get my order right but then screwing up my dietary needs and disregarding allergies...

Editing this review: Assuming the first order was a fluke, I’ve tried a couple more times, and it’s somehow gotten worse. Today it took 53 minutes to receive my order, including over twenty minutes from the time I received the notification that “my delivery has left the store.” It’s an 8-minute drive. I sat waiting outside for my order as a convenience to the driver, but thanks for wasting my time. To be clear—I don’t fault the driver here, he was probably told to wait for four or five orders to complete and then trek all over town to deliver. This is a staffing and management issue. What’s Jimmy John’s tagline? Freaky Fast? …how about Super Slow.

Fool me once, shame on you, fool me twice… I guess it’s my bad for not giving up sooner. Next week I’ll order deep-dish and it’ll get here faster. 1-star

Original Review: Slowest Jimmy John’s I’ve ever ordered from. I order JJ for fast delivery, not because the food is amazing, so if it’s not even quick...