Godfather's Pizza — Restaurant in Lincoln

HIGHLY disappointed in lack of customer service. I submitted an online order at 5:30 for a 6:15 pickup of one pizza with two sides. I arrived promptly at 6:15 and the cashier told me I could park in one of their stalls and they’d bring it outside to me in 10 mins because it wasn’t ready. Seeing as how it was dinner time and they had around 12 employees bustling around inside, I happily obliged. I work in retail, and I’m a fairly patient person. It wasn’t until 6:40 I finally called inside to see what was going on, that the gentleman told me my order was sitting under a warmer. Agitated, I informed him of my story and I got a half-hearted “sorry”. The thing is, is this is not the first time it’s happened. We had gotten Godfather’s about 8 months prior and the same thing happened at that time. We hadn’t been back since. The food we received this time was decent, although they forgot the side dips again. Which really tells me they forgot me as a consumer in general. As much as we love the food, we will absolutely not be returning to this...

What the heck happened to their lunch pizza. Do they have new management or a new owner? I'm never going back! It was like one week old hard as a rock reheated pizza that was so old and stale. And they charge more than fresh Val's pizza! I used to love this place. How can you seriously give pizza like this to your customers? I bought 2 slices for lunch and 2 for later and had to throw them all away. It cost me around $20, as much as a whole pizza for 4 hard as a rock old stale pieces that you can't bite through. Really upset. I should have asked for my money back. I wound up having to actually go to Val's and get their lunch special that comes with a free drink and you guys don't even offer that with your hard as a rock old week old pizza. You used to be really great! Not anymore,...

We ordered online at 5:30 pm over $40 of food for pickup at 6:30pm. We arrived at 6:35 pm and we're told "it is in the oven"...meaning they hadn't put our food in yet. They were busy, but the earliness of my order must have meant nothing. All the drive thru and walk up customers were served and gone before I received my order at 6:50 pm. When we opened our Jumbo pepperoni pizza, we noticed the lack of pepperonis on the pizza (there were about 8). We have always held the Godfather's chain in high regard for food and service, but found this locations service and food greatly lowered our impressions. We were extremely disappointed ( and ate much later than we planned). All got from the manager was Sorry and an excuse about the online...