McDonald's — Restaurant in Lincoln

That's nice That they take care of their employees but it would be nicer if they would take care of their customers as well. The employees at the G Street location have treated customers very terribly. Just last night after going to the drive thru, my son and I went in to get a refill and were screamed at, accused of pulling a cup out of the trash can to get a refill, and told to leave! When I showed her my receipt, she apologized, but it was half-heartedly, and didn't really matter at that point. I should have never given them my business again after that. But I went again this morning and the girl who was working the drive-thru told me, "I'm not going to serve you!" and slammed the window in my face! When I went to the second window I asked the kid why she said that, and he apologized, and told me he doesn't know what her problem was, and that her name was Laura Rogers. I don't know or have the slightest idea, what her problem was either, but that's no way to talk to customers! I go there EVERY DAY on my way to work, and that girl (who I just learned her name today) is almost always rude. It is really upsetting, especially when I have my kids in the car. They used to love going to McDonald's; now, it's a really negative experience for them, and they ask to go to Burger King instead now. I don't like Burger King much. I mean last night my son was quite traumatized. We have been going to this McDonald's since he was a toddler. I'm glad they treat their employees well, however, it is equally important to focus on customer service. After all, it is the customers whom allow the...

I have been a customer and a Doordash employee dashing there for over 2 years . Today I encountered a new manager and a new employee. I arrived at the counter I'm confirming the order on the phone Jesus Rodrigues walks up and tells me to confirm the order with him and on my phone I replied with the last 3 numbers asked for confirmation and confirm the order on my phone already . I said that to him ke kept telling me I needed to do it as I repeated and turned my phone screen to him . It seemed he spoke Spanish so I also replied in Spanish. However at this point of having to explain myself again and he tells me you have to show me . Which I did I asked for the manager who was right there next to him apparently. The manager tried to defend he's supposed to check .. again I had confirmed it already 3 times and in front of her apparently manager Doris Ramirez. She then said he has a language barrier and couldn't understand which is a lie I spoke to him in Spanish also and he replied to me in English instead . Then I told her my observation the problem is he doesn't listen or pay attention. You should get on that . She said that's it I'm giving you a bad review and I said good I'll do it too . I asked for their names to report them to doordash business because they have been like this to other dashers as well and it isn't fair. I left as I spoke to doordash and she didn't know what to do but call the police . The owner of this establishment needs to also...

The old lady that i guess is the manager is rude and has zero customer service skills. I was waiting to meet my grandma for lunch and she told me i need to buy something or get out. I explained i was waiting for someone so we can order together and she said NO and treated me like i was a homeless woman camping out inside ! She said they have a strict policy but her employees boyfriend was able to sit in the lobby just fine along with a man who was clearly on drugs. I asked an employee why they didnt have to buy something and he said they are "regulars". im a professional and they looked trashy and ordered nothing! I bought a drink & she tried giving me a small without asking. so i asked for a large and she said " u dont have to be rude to me ok !". Take your own advice lady no wonder u are as old as u are still working a minimum wage job u will never make it in life with that attitude. Calm down and maybe you wouldn't...