Lincoln Florist and Gifts — Local services in Lincoln

If I could give no starts I would! Very disappointed. I had a ceremony at the church in Lincoln and wanted to get my flowers from somewhere local. I communicated with the owner multiple weeks in advance and sent photos of what we wanted. Everything was paid prior and they written down everything we wanted. My ceremony was at 11am and the flowers were picked up around 9:30am by my mother. We ordered hand tied flowers to give to our church along with a bridal bouquet. The bouquet alone was $150. They failed to give us the hand tied bouquet and I tried calling the shop multiple times but they were closed. So I had to give my bridal bouquet to the church. I waited until Monday morning and called and spoke with an associate who was very rude and had no empathy whatsoever. She just said she would refund our money for the hand tied bouquet because we didn’t receive it which makes sense. However, I was planning to freeze the bridal bouquet since I spent $150 on this alone. The associate was so rude and offered no assistance with making another for free or doing a partial refund. It should be because they made a mistake they should own up to it. I’ve ordered flowers from Blossoms and Balloons in Roseville and have never had this happen or had horrible customer service like this. I tried to support a local Lincoln business and have never been so dissatisfied. Flowers are expensive and if you wish to preserve them you should have the chance. I urge any bride who is looking for flowers to not order from this shop. There was no empathy from any associate or the owner regarding...

I hate to write a bad review, particularly for a small business, but I am so upset by my interaction with this business. I bought a nice bouquet to be delivered. They called the recipient to confirm the address and they realized I had given them the wrong apartment numbers the recipient gave the correct address and explained where to deliver the flowers. My friend waited home all day- no flowers and texted me that night that the thought was nice but the delivery was a no show. I called this business the next day and they insisted that the flowers were delivered- as if I had a reason to lie about a friend getting flowers. They also said my friend, a 75 year old woman- refused to answer the door when she actually waited all day for them. They said they would call the intended recipient. Turns out, they delivered to the upstairs neighbor by leaving it on their porch. They did re-deliver. I then received the rudest call from the store where the clerk told me “just so you know, you gave us the wrong address.” When I told her that the address was cleared up when her store called to clarify the address, she said, “I forgot to write down the change but you did give us the wrong address initially.” The whole point was to surprise my friend for a really exciting event. It was completely ruined in every way. The total lack of professionalism and downright childish attitude displayed by the clerk was such a disappointment when I make every effort to shop small businesses. Needless to say, I will not frequent this...

DO NOT ORDER from Lincoln Florist and Gifts! I placed an order for my parents' 50th Anniversary and they 1) failed to deliver the flowers; 2) failed to contact my mother on the day of delivery to schedule re-delivery (I provided them her phone number); and 3) failed to give me ANY update on delivery status, including the fact that they didn't deliver the flowers as scheduled. When I contact them to discuss these issues, Jennifer (position unknown) was unbelievably rude and argumentative. She claimed I was “talking over her” and “not allowing her to speak”, which is shocking as I certainly heard her excuses, her rudeness (include telling me “I feel sorry for you”!), and her accusations. What Jennifer did NOT say on our call was an apology for their failures nor did she offer to correct the problem. She provided zero customer service AND she cancelled my order. I tried to support a local business and all I got was a horrible experience and my parents didn’t get flowers on their special day. I'd give them ZERO...