NEW DAY Coffee + Smoothies — Restaurant in Lincoln

I feel this feedback may help with a more positive customer experience. Small businesses are very important, so it’s important that we communicate with each other to maintain pleasant & trusting business-customer relationships within this community. I’m a latte person myself. They’re consistent most of the time, depending on the barista. Maybe a couple baristas misunderstanding the proportions.. never anything I can’t tweak to make better at home. It’s just the price point versus inconsistency that throws me off, paying over $5.50 for a latte that could potentially be tasty is hard to justify. With that being said, milk substitutions are a whopping $1.50. I’m not certain how unrealistic that is, but they’re 80¢ at Starbucks. Another difficult thing to justify, when stopping for coffee is somewhat of a habit. The rewards system/app could use a serious facelift. For example, if you have $10 in rewards (which costs 100pts, not sure what the pts per $ situation is, but my spouse and I take a few months to rack that many up), then use that reward towards a $5 item, the rest of the reward is gone. As in you just spent $10 on a $5 drink. I’m also uncertain why there is a QR code to redeem/earn points on the app when the barista is going to ask for a phone number regardless? I fully understand nobody is forcing me to be a customer here, but like I stated before, I would rather see a small business improve on the little things than to just not support them altogether. The customer service is fantastic & quality of ingredients are great. There’s always...

My husband and I were impressed by the kindness and care of the owner. We didn't realize they were closed and she saw us trying to come in and popped her head out to say sorry she was closed. She offered to make us something anyways on the house. She was so kind and easy to talk to. She made my husband a quick coffee and gave me some water. We were wiped out after helping with a wedding and it felt like such a relief to be cared for and seen. She was thoughtful and took time for us outside of normal business hours. That says a lot about the character of those who own and run New Day Coffee, and that is something worth supporting. I hope you visit and enjoy being part of a local business who sees people as more...

This is my first time coming here. I'm from out of town so I was looking for a place to catch up with some old friends. I ordered a vanilla chai with almond milk. It took a while for the drinks to come out, but I'm super impressed with the barista. She brought all of our beverages to us personally. That was a huge touch! That definitely made up time for the drinks to come out a little slower. Great hospitality! The coffee shop was a little small for my taste. It was decorated lovely but I did feel slightly claustrophobic. Overall, I really enjoyed the experience, the atmosphere, and the time with my friends. I would definitely...