Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Lincoln

Went there to pick up 3 pizzas for Halloween, for my kids prior to trick-or-treating. Ordered the pizza at around 2PM and got there around 3:30 for my "4PM pickup time". The line was about 45 people long at this point, and they had created two lines: 1 for pre-paid online orders and 1 line for walk-ins. Surely this would speed things up? No, this was a way to hold pre-paid customers captive and capitalize on walk in traffic. By the time I got in the doors (4:50) people had left the line and walked in, made an order and walked out with a pizza 10's of times. I get it the door (along with many others in front of me) and am told "they can't find my pizzas". No answers when I asked them what they were going to do to get me my pizzas. No management (I'm hoping, otherwise it was the best example of mismanagement I've ever seen), no order of operations, no tact... As icing on the cake, my pizzas were wrong. I was so done with the joke of a process at that point I took them anyway. Finally walked out with pizzas in hand at 5:15.

TLDR: I made a mistake and figured ordering Papa Murphy's would save me a few dollars and some time. Instead ended up standing outside for almost 2 hours, angry. Will order take and bake from Old Town Pizza...

I agree with the post about waiting in line for 2 to 3 hours for pizzas on Halloween 2019. Ordered about 2:30 for a pick up at 3:30 pm or so. Go there and there was a line already going out the door. Come about 4 pm, the line gets bigger and does not move. Finally get the pizzas around 5:45 pm, but it was too late as my kids and family were out trick or treating. How much that angered me because we were supposed to eat before hand. The pizzas I got barely had any cheese or toppings and they put wrong sauce. No discount, no apology from them. Since then, I have not gone back to this place. Made the switch to Pizza Guys who do an outstanding job, and their pizzas taste better and I do not have to bake it, saves me from my energy consumption. They are a little more pricey, but with the email coupons that get emailed daily, the price is the same or sometimes the 2nd pizza is free along with the ice...

Worst experience. Placed an order for pick up at 2pm, walked in 245pm and the order was not even found. Then they informed me that the app doesn't print out orders. Okay, fine thats frustrating(they either need to block the app use for their store or check they're app orders). They say ten mins for a cheese pizza and cinnamon wheel?..I walked a back in ten minutes later to 3 fully loaded pizzas definitely not what I ordered. I ask again where is my order then they try to say we'll we didn't get it. Nope I showed them the screen shot I took of the order confirmation that I already paid for. There are no apologies just excuses and we'll it is what it is, we can't help that. I call bull and that they can't, they chose not to. Then they hand my cheese pizza and I get it home to bake and it's thin crust. Not what we ordered. All i wanted was what I paid for. Absolutely ridiculous...