Mattress Firm Lincoln — Hotel in Lincoln

Wow...I'm speechless! I've been shopping around for a Tempurpedic mattress for months and found a great deal on the Military Exchange website. Unfortunately, due to the Covid pandemic, they're unable to deliver and install the bed upstairs. They can only drop it off leaving me and my pregnant wife to carry the mattress upstairs. I called a Mattress Firm store in Mountain View, California and the lady who answered informed me they would not be able to price match the Military Exchange price.

I decided to call the Mattress Firm in Lincoln, CA. We drove by last Saturday and thought it was worth a shot to ask them if they would be able to install our mattress if we bought it through a different merchant. Evan answered the phone and was very professional. He was with a customer and asked for my contact number and promised to call back. To my surprise he called back within six minutes and asked how he could help. I explained to him my situation, and Evan immediately sprung into action and said he would call his manager/district manager to see if they could help. A couple of minutes go by and Evan called back, asked for the Military Exchange website so he could verify the pricing, availability, and item numbers. He gave me the great news that they (Mattress Firm) in Lincoln would be gracious enough to match the price and deliver the Tempurpedic mattress to our new home and install it in our bedset upstairs. I was so surprised that I really couldn't believe it. I thought Evan was pulling my leg. I'm so glad I called the Mattress Firm in Lincoln and I'm grateful for Evan's willingness to go the extra mile for his prospects. I'll be sure to buy all of my future mattresses, beds, and pillows from Mattress Firm...

My husband and I have been talking for years about biting the bullet and getting a new bed for our "many" issues ....but we just couldn't bring ourselves to spend the money. But our "issues" have become more prevalent now that we've just turned 50..lol Labor Day specials signs on the windows helped us stumble into our local store as we sat outside in the Starbucks patio across the walkway sipping our daily cup of Joe....we had no intentions of walking out of there with a bed purchase...BUT.....the sales were to good to pass up..Evan our sales guy was very knowledgeable, very straightforward and extremely helpful with our thousand questions...no sales gimmicks, sales pressure, nothing like that...very relaxed environment and he listened to our needs without pushing us towards the higher end more expensive mattresses. I always appreciate that when buying anything. He helped us save as much money as possible with making sure we got what we needed to fit our needs. We finally decided yes....we need this, our bodies deserve this.....I can't wait for us both to reap all of the benefits we're going to receive with our new bed...I think we're going to be beyond surprised and very happy with this investment to our health...but knowing we have 120 days money back guarantee to decide it's the perfect fit for us is super reassuring....I love when our planned day takes unexpected turns...very excited to get my bed ♡...

Revised review: When I purchased the mattress the salesman, JP made it sound as though I could’ve thrown it in my truck and left with the mattress right then. We didn’t have our bed frame yet so I told him to hold it until I was ready. He said that wasn’t a problem and that he only needed one day for deliver. Let him know before 3pm and it would be delivered the next day. I called today to schedule my delivery, I’d called after 3pm on Monday so I expected it to be delivered on Wednesday at which point u was informed that the first available deliver day was Thursday. Not what I was told when I purchased it but whatever, I said “ok. I’ll just come pick it up” When I called back to confirm I could come get it I was told it would t be available for store pick-up until Thursday. So much for the 1 day delivery, now we’re without our new mattress until Thursday with no temp from the store to fix the problem except “you can pick it up at our warehouse in Sacramento”. I went from being extremely happy with the service I received to wishing I’d purchased my bed somewhere else.

Original review: My wife called regarding a Purple mattress she saw online to confirm they had them. I went into the store and worked with JP who was very knowledgeable and helpful in making my selection. They matched the price we’d seen online and had the mattress available for delivery within a day. Much better experience than dealing with...